Remote Customer Experience Specialist - Moving & Storage

Gerber Moving & Storage, Inc.; United States; À distance; USD 32 000 - 42 000; Plein temps

Résumé du poste

Gerber Moving & Storage, Inc. is seeking a Customer Service Representative for a full-time remote position based in Pittsburgh, PA.

You will handle customer inquiries, assist with service requests, and maintain customer records to ensure a seamless experience for moving and storage customers across the United States. No prior experience is required; applicants with strong communication skills and a willingness to learn are encouraged to apply.

Qualifications

• Must be authorized to work in the United States.
• Must currently reside in the United States.
• Basic computer skills.
• Clear verbal and written communication skills.
• Reliable internet connection for remote work.
• Strong attention to detail and organizational skills.
• Customer service experience is an advantage.
• Familiarity with CRM tools is preferred but not required.

Responsabilités

• Respond to customer inquiries through calls and emails.
• Assist customers with moving and storage service requests.
• Update and maintain accurate customer records.
• Track ongoing service requests and provide timely follow-ups.
• Schedule customer callbacks and follow-up communications.
• Provide professional customer support and ensure a positive customer experience.

Connaissances

Strong communication

Customer service

Attention to detail

Organizational skills

CRM familiarity

Remote work readiness

Outils

CRM systems

Description du poste

Gerber Moving & Storage, Inc. is seeking a Customer Service Representative for a full-time remote position based in Pittsburgh, PA.

You will handle customer inquiries, assist with service requests, and maintain customer records to ensure a seamless experience for moving and storage customers across the United States. No prior experience is required; applicants with strong communication skills and a willingness to learn are encouraged to apply.