Customer Service Representative

Gerber Moving & Storage, Inc.; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Gerber Moving & Storage, Inc. is seeking a Customer Service Representative for a full-time remote position based in Pittsburgh, PA.

You will handle customer inquiries, assist with service requests, and maintain customer records to ensure a seamless experience for moving and storage customers across the United States. No prior experience is required; applicants with strong communication skills and a willingness to learn are encouraged to apply.

Qualifications

• Must be authorized to work in the United States.
• Must currently reside in the United States.
• Basic computer skills.
• Clear verbal and written communication skills.
• Reliable internet connection for remote work.
• Strong attention to detail and organizational skills.
• Customer service experience is an advantage.
• Familiarity with CRM tools is preferred but not required.

Responsibilities

• Respond to customer inquiries through calls and emails.
• Assist customers with moving and storage service requests.
• Update and maintain accurate customer records.
• Track ongoing service requests and provide timely follow-ups.
• Schedule customer callbacks and follow-up communications.
• Provide professional customer support and ensure a positive customer experience.

Skills

Strong communication

Customer service

Attention to detail

Organizational skills

CRM familiarity

Remote work readiness

Tools

CRM systems

Job description

Gerber Moving & Storage, Inc. is hiring a Customer Service Representative for a full-time remote position based in Pittsburgh, PA. This opportunity is open to U.S. applicants who are interested in supporting customers with moving and storage service needs. The selected candidate will handle customer inquiries, assist with service requests, maintain customer records, and coordinate follow-up activities. No prior experience is required, making this role suitable for individuals with strong communication skills and a willingness to learn.

Key Responsibilities:

• Respond to customer inquiries
  through calls and emails.
• Assist customers with moving and
  storage service requests.
• Update and maintain accurate
  customer records.
• Track ongoing service requests and
  provide timely follow-ups.
• Schedule customer callbacks and
  follow-up communications.
• Provide professional customer support
  and ensure a positive customer experience.

Requirements:

• Must be authorized to work in the
  United States.
• Must currently reside in the
  United States.
• Basic computer skills.
• Clear verbal and written
  communication skills.
• **Reliable internet connection for remote work.**
• Strong attention to detail and
  organizational skills.
• Customer service experience is an
  advantage.
• Familiarity with CRM tools is preferred but not required.
• Strong knowledge of:
• • Customer support and communication
    practices.
  • Basic computer operations and
    record management.
  • CRM systems and customer service
    processes.