Remote Customer Experience Specialist

Winland Foods, Inc.; Green Bay (WI); Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with match

STD/LTD/AD&D/Life

HSA

FSA

EAP

Hospital indemnity

Accident Insurance

Identity and Fraud Protection Plan

Legal

Critical Illness

Job summary

Winland Foods, Inc. is seeking a Customer Experience Support Associate to execute the product samples process and support the end-to-end customer experience.

You will manage sample requests, maintain inventory in Excel, and prepare parcel labels for outgoing products. The role requires strong communication, attention to detail, and the ability to coordinate with sales, supply chain, and operations to meet customer expectations.

Qualifications

• Requires a high school diploma; college coursework in supply chain or business preferred.
• Minimum 2 years in a customer-facing role, supply chain, warehousing, or transportation preferred.
• Strong attention to detail and excellent organizational skills.
• Proficient in Microsoft Office; ERP systems (SAP) and Power BI preferred.
• Good written and verbal communication skills; ability to work overtime when needed.

Responsibilities

• Execute product samples process and manage sample requests.
• Maintain and organize sample room inventory in Excel; prepare parcel labels.
• Respond to customer inquiries within 24 hours via email/Teams; document interactions.
• Manage customer orders to ensure availability and communicate shortages to stakeholders.
• Analyze inventory reports for high-volume customers to anticipate impacts 30–60 days out.

Skills

Attention to detail

Written & verbal communication

Multi-tasking

Microsoft Office

Power BI

Education

High school diploma

Post-secondary education preferred (Supply Chain/Business)

Tools

Microsoft Office

ERP systems (e.g., SAP)

Power BI

Job description

Winland Foods, Inc. is seeking a Customer Experience Support Associate to execute the product samples process and support the end-to-end customer experience.

You will manage sample requests, maintain inventory in Excel, and prepare parcel labels for outgoing products. The role requires strong communication, attention to detail, and the ability to coordinate with sales, supply chain, and operations to meet customer expectations.