Remote Customer Experience Rep — Billing & Support

Blueface Ltd; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider is seeking a Customer Experience Representative. This role involves delivering exceptional support to customers virtually, requiring a blend of technical knowledge, problem-solving skills, and a strong customer-focused approach. Responsibilities include effectively managing inquiries related to billing and technical issues while fostering positive customer relationships. Candidates should possess excellent communication skills, adaptability, and be committed to enhancing the customer experience. Flexible shifts, including nights and weekends, are expected.

Benefits

Eligible for compensation and bonus

Best-in-class benefits

Flexible schedule

Qualifications

• Strong customer service skills and professionalism is required.
• Must effectively communicate information through various channels.
• Adaptability to various customer situations and inquiries.

Responsibilities

• Provide end-to-end support for customer inquiries.
• Establish rapport and build effective relationships with customers.
• Troubleshoot and resolve technical problems during customer interactions.

Skills

Accountability

Adaptability

Communication

Customer-Focused

Professional Etiquette

Technical Knowledge

Relationship Building

Self Motivation

Workplace Organization

Education

Some High School Coursework

Job description

A leading telecommunications provider is seeking a Customer Experience Representative. This role involves delivering exceptional support to customers virtually, requiring a blend of technical knowledge, problem-solving skills, and a strong customer-focused approach. Responsibilities include effectively managing inquiries related to billing and technical issues while fostering positive customer relationships. Candidates should possess excellent communication skills, adaptability, and be committed to enhancing the customer experience. Flexible shifts, including nights and weekends, are expected.