Remote Customer Experience Associate I

Socket.dev; Mississippi; Hybrid; USD 19,286 - 22,041; Full time

Benefits offered by this job

Paid training

Health insurance

Bonus potential

Work from home

Job summary

Conduent is seeking a Remote Customer Service Representative to be the first contact for our clients' customers. You will handle a high volume of inbound calls, provide payments and benefits information, and work from home with paid training and a base pay of $14 per hour.

The role includes a 3-week training period, additional incentives up to $350 per month based on performance, and a comprehensive benefits package.

Qualifications

• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Must be at least 18 years old and possess a High School Diploma or equivalent.

Responsibilities

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Listen actively to understand customer needs and offer clear, accurate information.
• Assist cardholders with inquiries regarding transactions and account statuses.

Skills

Customer service

Call center

Dispatch

Communication

Education

High School Diploma or equivalent

Tools

Web-based applications

Job description

Remote Customer Service Representative

Are you passionate about helping others and delivering exceptional service?Join our dynamic team where you become the first point of contact for ourclient’s customers. With paid training, competitive pay at $14/hr, and a rangeof incentives and benefits, you\'ll be empowered to make a real impact every day.

• Work From Home
• We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA. or following areas Washington DC, Minneapolis, MN
• Full Time Employment (40 hours/week)
  • Must have flexibility to work any of our 8-hour shift schedules during ourbusiness hours.
  • Business Hours: Monday – Sunday, 24/7
• Competitive Pay: $14.00 starting on day one
  • Pay is $14/hour which may be below your state\'s minimum wage. Please takethis into consideration when applying.
• Shift differential: $1.50 per hour for hours between 6PM- 6AM
• Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm)
• Incentive Plan: Opportunity to earn up to an additional $350 per month aftertraining, by meeting performance metrics (call quality, attendance, andschedule adherence).
• Career Growth: Opportunities to advance your career in a supportive,innovative environment.
• Benefits: Comprehensive benefit options and a great work environment thatvalues your success.

What You’ll Do:

• Efficiently manage a high volume of inbound calls in a fast-pacedenvironment.
• Listen actively to understand customer needs and offer clear, accurateinformation.
• Access cardholder accounts to provide information about payments and benefitsdeposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and accountstatuses.
• Process transactions efficiently via web-based applications and handleresearch requests with precision.
• Communicate in a warm, empathetic manner while ensuring confidentiality andcompliance with all regulations.
• Maintain in-depth knowledge of company and client programs, policies, andtechnology.
• Support team operations during peak times or absences to help maintainseamless service.

What We’re Looking For:

• A dependable team member with a strong work ethic who values punctuality andcan commit to a consistent work schedule, including 100% attendance duringour three-to-six-week paid training period.
• An effective and confident communicator with strong written and verbalskills, able to clearly explain complex information and connect withcustomers in a professional manner.
• A calm and composed professional who can navigate challenging conversationswith empathy and efficiency.
• A customer service enthusiast who excels in navigating multiple screens andapplications while guiding customers to the best solution.
• A tech-savvy problem solver who\'s comfortable learning and adapting to newtools and technologies.
• A focused multitasker who thrives in a structured, high-volume call centerenvironment.

Requirements:

• Must be at least 18 years old and possess a High School Diploma orequivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Complete a background check, credit check, and security fingerprinting.
• Reside in Puerto Rico with legal authorization to work permanently in theUnited States.

Training Requirements:

• Completion of a mandatory 3-week training program (Week 1 classroom; Weeks2–3 call handling with support).
• Must maintain an average quiz score of 80%+ and complete all requiredE-Learning training.

Technical & Workspace Requirements:

• Must have a secure, reliable high-speed internet connection, including averified speed test of at least 50 download Mbps & 50 upload; (no Wi-Fi).
• Must maintain a dedicated workspace with a desk and chair, a direct wiredinternet connection, and work in a quiet, distraction-free environment.
• Company equipment will be provided

Preferred Qualifications:

• 1+ years of previous call center experience

Pay Transparency Laws in some locations require disclosure of compensationand/or benefits-related information. For this position, actual salaries willvary and may be above or below the range based on various factors including butnot limited to location, experience, and performance. In addition to base pay,this position, based on business need, may be eligible for a bonus or incentive.In addition, Conduent provides a variety of benefits to employees includinghealth insurance coverage, voluntary dental and vision programs, life anddisability insurance, a retirement savings plan, paid holidays, and paid timeoff (PTO) or vacation and/or sick time. The estimated hourly rate for this roleis $14 per hour.

Through our dedicated associates, Conduent delivers mission-critical servicesand solutions on behalf of Fortune 100 companies and over 500 governments -creating exceptional outcomes for our clients and the millions of people whocount on them. You have an opportunity to personally thrive, make a differenceand be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for allpositions without regard to race, color, creed, religion, ancestry, nationalorigin, age, gender identity, gender expression, sex/gender, marital status,sexual orientation, physical or mental disability, medical condition, use of aguide dog or service animal, military/veteran status, citizenship status, basisof genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodationto apply for or compete for employment with Conduent may request suchaccommodation(s) by submitting their request through this form that must bedownloaded: click here to access or download the form<https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf>.Complete the form and then email it as an attachment to [e-mail][[e-mail]]. You may also click here to access Conduent\'s ADAAAAccommodation Policy[http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].