Remote Customer Enablement Lead

Figma; New York (NY); Remote; USD 122,000 - 260,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Retirement with company contribution

Generous PTO

Work from home stipend

Learning and development stipend

Job summary

A leading design software company is looking for a Customer Enablement Manager to work with major clients to maximize the value of their platform. The role requires partnering with diverse internal teams to enhance customer experiences and drive product adoption. The ideal candidate should have over 4 years of experience in customer success-related roles in SaaS, strong communication skills, and a consultative approach to solving challenges. This is a full-time position available remotely across the US or in-person at the New York office.

Qualifications

• 4+ years of experience in a relevant customer-facing role in SaaS.
• A track record of driving impactful outcomes.
• Experience communicating with a wide range of customer personas.

Responsibilities

• Manage the adoption journey for strategic customers.
• Collaborate cross-functionally to ensure customer success.
• Deliver tailored enablement strategies for product adoption.

Skills

Technical Account Management

Customer Success

Excellent communication skills

Strong product knowledge

Consultative approach

Collaboration

Tools

Design and collaboration tools

Job description

A leading design software company is looking for a Customer Enablement Manager to work with major clients to maximize the value of their platform. The role requires partnering with diverse internal teams to enhance customer experiences and drive product adoption. The ideal candidate should have over 4 years of experience in customer success-related roles in SaaS, strong communication skills, and a consultative approach to solving challenges. This is a full-time position available remotely across the US or in-person at the New York office.