Remote Customer Care Specialist — Kentucky

Chewy; Louisville (KY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Medical & dental insurance

401k

Remote work

Job summary

Chewy is seeking full-time, motivated Customer Service Representatives to join our award-winning team. This remote, Kentucky-based role requires you to engage with customers via phone, think critically, and help others while representing Chewy in every interaction.

Starting wage is $16 per hour with opportunities to learn and grow while working remotely. You must reside in Kentucky, be able to pass a background check, and have at least two years of customer service experience.

Qualifications

• 2 years of customer service experience.
• Strong written, verbal, and listening abilities in a written assessment.
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes).
• Display skill in computer usage for data entry and efficient internet browsing to assist customers.
• Ability to adapt to change with the business needs of the company.
• Flexibility to shift schedule and work overtime as needed by the business unit.
• Dedication to maintain confidentiality and secure critical information.
• High school graduate or equivalent experience.
• Be willing and able to pass a background check.

Responsibilities

• Communicate with customers who contact us regarding different subjects, like shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.
• Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
• Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and Team Members alike.
• Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
• Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.

Skills

Customer service

Written communication

Verbal communication

Multitasking

Data entry

Internet browsing

Adaptability

Schedule flexibility

Background check readiness

Education

High school diploma or equivalent

Tools

Zoom

Slack

Okta Verify

Job description

Chewy is seeking full-time, motivated Customer Service Representatives to join our award-winning team. This remote, Kentucky-based role requires you to engage with customers via phone, think critically, and help others while representing Chewy in every interaction.

Starting wage is $16 per hour with opportunities to learn and grow while working remotely. You must reside in Kentucky, be able to pass a background check, and have at least two years of customer service experience.