Remote Customer Support & Coordination Specialist

Traveling with Mchaila; Hershey (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

Traveling with Mchaila is seeking a Customer Service Representative to support daily operations by assisting clients through an advisor-led travel-planning service. This fully remote role focuses on maintaining smooth client experiences, coordinating schedules, and ensuring timely follow-ups with clear communication.

You will use established systems to manage inquiries, document interactions, and keep records up to date while collaborating with advisors and vendors to deliver high-quality

Qualifications

• Excellent communication and customer service abilities.
• Ability to manage multiple requests and prioritize effectively.
• Attention to detail and strong organizational abilities.
• Comfortable working independently in a remote environment.
• Reliable, professional, and proactive.
• Tech-savvy and quick learner.
• Experience in customer service or administration helpful but not required.
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM.

Responsibilities

• Support customers throughout the travel planning process.
• Respond to client inquiries and provide accurate, timely information.
• Assist with scheduling, confirmations, updates, and follow-ups.
• Coordinate communication between clients and vendors as needed.
• Maintain accurate digital records and organized client documentation.
• Monitor outstanding items and ensure tasks are completed on schedule.
• Support efficient operations by keeping workflows organized and aligned.

Skills

Communication

Customer service

Organization

Remote work

Time management

Job description

Traveling with Mchaila is seeking a Customer Service Representative to support daily operations by assisting clients through an advisor-led travel-planning service. This fully remote role focuses on maintaining smooth client experiences, coordinating schedules, and ensuring timely follow-ups with clear communication.

You will use established systems to manage inquiries, document interactions, and keep records up to date while collaborating with advisors and vendors to deliver high-quality