Remote CSR - Growth, Training & Flexible Hours

lunaagencies; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

lunaagencies is seeking a motivated, client-focused professional for a fully remote role serving North American clients. You will provide information about products, services, and coverage, answer questions, and review client needs to offer suitable options.

You will stay updated on programs and updates to provide reliable guidance, maintain records, and participate in ongoing training. A strong communicator with a collaborative mindset will thrive in this fast-paced remote environment.

Qualifications

• Customer service or client-facing experience is helpful but not required.
• Strong written and verbal communication skills.
• Comfortable building rapport with clients.
• Organized, dependable, and able to manage multiple priorities.
• Self-motivated with a positive and professional attitude.
• Able to work independently while contributing to a team environment.

Responsibilities

• Assist clients with questions about products, services, and coverage
• Provide clear, accurate, and professional information
• Build positive relationships through strong communication and follow-up
• Review client needs and help identify suitable options
• Stay current on company programs, services, and product updates
• Maintain organized records and complete required documentation
• Participate in ongoing training and development

Skills

Communication skills

Customer service

Time management

Independent worker

Job description

lunaagencies is seeking a motivated, client-focused professional for a fully remote role serving North American clients. You will provide information about products, services, and coverage, answer questions, and review client needs to offer suitable options.

You will stay updated on programs and updates to provide reliable guidance, maintain records, and participate in ongoing training. A strong communicator with a collaborative mindset will thrive in this fast-paced remote environment.