Remote CSM for High-Volume SaaS (EN/ES)

Hire Latam LLC; United States; Remoto; USD 20.000 - 24.000; Tempo pieno

Descrizione del lavoro

Hire Latam LLC is seeking a Remote Customer Success Manager to support a large, high-volume portfolio of nonprofit and corporate clients from Latin America. You will manage onboarding, adoption, and value realization using Gainsight and CRM systems in a scaled, remote setup.

You will collaborate with Customer Success leadership and senior teammates to monitor health, surface retention risks, and drive customer outcomes during standard US business hours.

Competenze

• 1–3+ years in customer success, account management, client services, or B2B support within SaaS/tech.
• Fluent in English and Spanish, written and spoken.
• Hands-on knowledge of CS platforms (Gainsight, ChurnZero, Totango) and CRMs (Salesforce, HubSpot).
• Experience managing high-volume, pooled, or digital-first customer engagements.

Mansioni

• Execute outreach to a high-volume portfolio across lifecycle milestones per playbooks.
• Support scaled digital engagement formats like webinars and office hours.
• Respond to inquiries with guiding users to self-serve docs and tools.
• Track platform usage and health metrics in internal tools to identify disengagement signals.
• Apply playbooks to drive feature adoption and value realization with guidance from senior CSM.
• Assist in risk mitigation and account recovery for at-risk nonprofit and corporate accounts.

Conoscenze

Customer Success

Account Management

B2B SaaS

Gainsight

CRM (Salesforce)

HubSpot

Bilingual English & Spanish

Strumenti

Gainsight

Salesforce

HubSpot

ChurnZero

Totango

Descrizione del lavoro

Hire Latam LLC is seeking a Remote Customer Success Manager to support a large, high-volume portfolio of nonprofit and corporate clients from Latin America. You will manage onboarding, adoption, and value realization using Gainsight and CRM systems in a scaled, remote setup.

You will collaborate with Customer Success leadership and senior teammates to monitor health, surface retention risks, and drive customer outcomes during standard US business hours.