Remote Cruise Concierge: Book Journeys & Perks

Destination Careers; Austin (TX); Remote; USD 40,000 - 75,000; Full time

Benefits offered by this job

Flexible remote work

Travel discounts

Competitive pay per bookings

Growth opportunities

Award-winning team

Job summary

Destination Careers is seeking a Remote Travel Customer Support Representative to help clients select and book cruises from home, delivering smooth experiences. You will guide itineraries, coordinate bookings and payments, and maintain relationships with cruise lines and clients.

No travel industry experience is required, but passion for travel and strong communication help. This role offers flexible hours, travel perks, and progression within a supportive team that prizes top-tier service.

Qualifications

• Excellent communication and organizational skills.
• Ability to work independently with strong time management.
• Customer-focused approach with handling client needs.
• Basic computer skills and experience with booking software and email.

Responsibilities

• Plan and book clients' cruises, including accommodations, excursions, and transportation.
• Provide detailed information on cruise options, itineraries, and onboard amenities.
• Coordinate bookings and payment processing with accuracy and timeliness.
• Address customer inquiries, offer recommendations, and resolve issues during booking.
• Maintain relationships with cruise lines, suppliers, and clients for ongoing satisfaction.

Skills

Excellent communication

Organizational skills

Independent work

Customer-focused

Basic computer skills

Travel industry knowledge

Tools

Booking software

Email

Job description

Destination Careers is seeking a Remote Travel Customer Support Representative to help clients select and book cruises from home, delivering smooth experiences. You will guide itineraries, coordinate bookings and payments, and maintain relationships with cruise lines and clients.

No travel industry experience is required, but passion for travel and strong communication help. This role offers flexible hours, travel perks, and progression within a supportive team that prizes top-tier service.