Remote Cruise Booking Specialist

Network Travel Careers; Ohio; A distancia; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible remote schedule

Exclusive travel discounts

Ongoing training and career growth

Descripción de la vacante

Network Travel Careers is seeking a Cruise Reservation Specialist to assist clients with selecting, booking, and managing cruise vacations from a remote role. You will leverage your cruise knowledge to tailor options based on preferences, budgets, and needs, while maintaining excellent communication and service.

The role requires sales acumen, strong organizational skills, and the ability to work independently in a remote environment.

Formación

• Experience in travel sales or reservations is preferred.
• Strong knowledge of cruise lines and destinations.
• Excellent verbal and written communication skills.
• Ability to multitask and manage multiple bookings.

Responsabilidades

• Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms.
• Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements.
• Process bookings and payments while ensuring accuracy and compliance with company policies.
• Maintain strong relationships with clients by offering personalized service and follow-ups.
• Stay updated on cruise line promotions, policies, and travel regulations.
• Collaborate with cruise partners to secure the best deals and exclusive perks for clients.
• Address client concerns and troubleshoot booking-related issues professionally.
• Upsell and cross-sell travel services such as excursions, travel insurance, and pre/post-cruise accommodations.

Conocimientos

Travel sales experience

Reservations

Customer service

Cruise industry knowledge

Verbal and written communication

Multitasking

Sales mindset

Remote work self-motivation

CRM software

Microsoft Office Suite

Educación

Travel/cruise industry certification (e.g., CLIA)

Herramientas

CRM software

Online booking systems

Microsoft Office

Descripción del empleo

Network Travel Careers is seeking a Cruise Reservation Specialist to assist clients with selecting, booking, and managing cruise vacations from a remote role. You will leverage your cruise knowledge to tailor options based on preferences, budgets, and needs, while maintaining excellent communication and service.

The role requires sales acumen, strong organizational skills, and the ability to work independently in a remote environment.