Remote CRM & Workflow Automation Engineer

ICF International

United States

Remote

USD 75,000 - 126,000

Full time

11 days ago

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Job summary

ICF International is seeking a results-driven workflow engineer and operations analyst for a federally-focused cloud modernization program.

This remote role will configure CRM integrations, intake workflows, routing logic, dashboards, and customer lifecycle data flows, collaborating with Platform Engineering, Security, QA, and Product Operations to ensure secure, auditable changes and seamless downstream provisioning.

Qualifications

U.S. Citizenship is required due to federal contract requirements.
Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.
Bachelor's degree in Information Systems, Systems Analysis, Computer Science, Business Information Systems, Workflow Automation, Business Analytics, or related field; or a high school diploma with four (4) additional years of relevant experience in lieu of a bachelor's degree.
Minimum 6 years of relevant experience aligned to the responsibilities of this role including experience designing and implementing workflow automation, routing logic, approval processes, intake forms, customer lifecycle workflows, and operational process improvements.
Master's degree may substitute for two (2) years of relevant experience.

Responsibilities

Configures and improves CRM integrations, intake workflows, routing logic, customer status visibility, workflow automation, reporting dashboards, and customer lifecycle data flows.
Translates service designs and product requirements into working CRM/workflow capabilities that maintain customer history and support status transparency.
Coordinates with Platform Engineering, Security, QA, and Product Operations to ensure workflow changes are secure, testable, auditable, and integrated with downstream provisioning and support processes.
Apply CRM configuration, workflow automation, requirements analysis, dashboards, systems integration, process mapping, intake/status tracking, and service management tools to support role delivery.
Collaborate with relevant product, engineering, security, governance, quality, and customer-facing stakeholders as required by the role.
Document work products, decisions, risks, and delivery evidence to support traceability and continuous improvement.