Remote Contact Center Triage Consultant (EAP Specialist)

00100 LEIDOS, INC.; United States; Remote; USD 51,000 - 73,000; Full time

Job summary

Leidos Health and Services Sector is seeking TEMPORARY Contact Center Triage Consultants to work remotely inside the United States. The role handles high-volume calls and chats, provides EAP information, crisis support, and referrals, while maintaining confidentiality and sensitivity in serving military members and families.

Candidates must be US citizens eligible for Public Trust clearance. A Master’s degree in a behavioral health field and at least one year of related experience are preferred.

Qualifications

• Master’s degree in Social Work, Psychology, Counseling, or related field.
• Minimum of one year of experience in EAP or similar setting.
• Strong crisis assessment and de‑escalation skills.

Responsibilities

• Respond to high-volume calls and chats in a 24/7 Call Center.
• Assess participant needs across EAP and work-life domains.
• Provide information, referrals, and expert consultation to families.
• Identify high-risk cases, de‑escalate, and refer for interventions.
• Document interactions in electronic case management systems.

Skills

Customer service

Call center operations

Crisis assessment

Confidentiality

Military culture knowledge

Typing speed

Education

Master's degree in Social Work or related behavioral health field

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Leidos Health and Services Sector is seeking TEMPORARY Contact Center Triage Consultants to work remotely inside the United States. The role handles high-volume calls and chats, provides EAP information, crisis support, and referrals, while maintaining confidentiality and sensitivity in serving military members and families.

Candidates must be US citizens eligible for Public Trust clearance. A Master’s degree in a behavioral health field and at least one year of related experience are preferred.