Remote Contact Center Operations Supervisor

Intermountain Healthcare Inc.; Juneau (AK); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Intermountain Health is seeking a Contact Center Operations Supervisor to lead an operational team, hire and develop talent, and drive KPI attainment. The role focuses on removing barriers, continuous improvement, and delivering superior customer service.

Candidate will oversee budgets, scheduling, and performance metrics while maintaining a culture of engagement and compassion. Moderate travel or onsite interactions may be required as part of the role.

Qualifications

• Demonstrated ability to lead a team and collaborate with others.
• Strong written and verbal communication and interpersonal skills.

Responsibilities

• Hire, onboard, and develop talent; provide coaching and corrective action.
• Manage team expenses, including labor budget, overtime, scheduling and timecard approvals.
• Demonstrate leadership and serve as escalation point to solve problems.

Skills

People Management

Project Management

Time Management

Hiring

Onboarding

Coaching

Leadership

Mentorship

Key Performance Indicators (KPI)

Metrics Development

Education

Bachelor's degree in business or health-related field

Tools

Microsoft Office 365

Job description

Intermountain Health is seeking a Contact Center Operations Supervisor to lead an operational team, hire and develop talent, and drive KPI attainment. The role focuses on removing barriers, continuous improvement, and delivering superior customer service.

Candidate will oversee budgets, scheduling, and performance metrics while maintaining a culture of engagement and compassion. Moderate travel or onsite interactions may be required as part of the role.