Remote Contact Center Engineer – Managed Services

Presidio; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Presidio is seeking an Engineer for their Managed Services Contact Center role, supporting customers and enhancing contact center solutions. This position requires technical expertise in Cisco and Amazon products, along with strong communication skills and 2 years of relevant experience.

Ideal candidates possess a Bachelor's degree in Engineering or Computer Science and are capable of troubleshooting and supporting various technologies while working effectively in a team. This role offers remote work options within the Continental US.

Qualifications

• 2 years experience working with Contact Center technology.
• Ability to assess problems and determine effective solutions.
• Strong written and verbal communication skills.

Responsibilities

• Perform minor SR upgrades of Contact Center solutions.
• Troubleshoot and make administrative changes as required.
• Maintain current certifications and obtain new ones.

Skills

Troubleshooting

Application Development

Cisco Call Manager

Project Management

Education

Bachelor's degree in EE/CS or equivalent experience

Tools

Cisco ICM/UCCE/PCCE

Amazon Connect

Five9 Cloud Contact Center

Job description

Presidio is seeking an Engineer for their Managed Services Contact Center role, supporting customers and enhancing contact center solutions. This position requires technical expertise in Cisco and Amazon products, along with strong communication skills and 2 years of relevant experience.

Ideal candidates possess a Bachelor's degree in Engineering or Computer Science and are capable of troubleshooting and supporting various technologies while working effectively in a team. This role offers remote work options within the Continental US.