Remote Contact Center Solutions Engineer

Presidio, Inc.; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Presidio, Inc. is looking for a Managed Services Engineer to support our Contact Center customers. You will perform application development, troubleshooting, and provide technical support to clients.

The ideal candidate will have a Bachelor’s degree or equivalent work experience and at least two years in a Contact Center environment. We offer a collaborative culture that fosters innovation and professional growth.

Qualifications

• 2 years' experience working in a Contact Center environment.
• Ability to determine effective courses of action for troubleshooting.
• Experience with software/hardware testing and implementation.

Responsibilities

• Perform minor upgrades of Contact Center solutions.
• Troubleshoot and make administrative changes to customers' environments.
• Maintain current certifications related to the Contact Center.

Skills

Contact Center experience

Problem assessment skills

Project management

Strong communication skills

Education

Bachelor's degree in EE/CS or equivalent experience

Tools

Cisco ICM/UCCE/PCCE

Amazon Connect

Cisco Webex Contact Center

Job description

Presidio, Inc. is looking for a Managed Services Engineer to support our Contact Center customers. You will perform application development, troubleshooting, and provide technical support to clients.

The ideal candidate will have a Bachelor’s degree or equivalent work experience and at least two years in a Contact Center environment. We offer a collaborative culture that fosters innovation and professional growth.