Remote Contact Center Developer — Python & API Integrations

NTT DATA, Inc.; McKinney (TX); On-site; USD 75,000 - 131,000; Full time

Job summary

NTT DATA, Inc. is seeking a Junior Contact Center Developer to build and maintain contact center applications, integrations, and automation solutions. You will support telephony, IVR workflows, and call routing while integrating with CRM and backend systems.

The role requires a foundation in Python, REST APIs, and SQL, with strong troubleshooting and communication skills. A bachelor's degree in a related field is required, and experience with contact center platforms is preferred.

Qualifications

• 3+ years of experience in software development, application support, or contact center technologies.
• Understanding of APIs, web services, and system integrations.
• Basic knowledge of SQL and data management concepts.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service skills.

Responsibilities

• Develop and maintain contact center applications, integrations, and automation solutions.
• Support contact center platforms, telephony systems, IVR workflows, call routing, and related technologies.
• Assist in integrating contact center solutions with CRM, customer service, and backend business applications.
• Develop and support REST APIs, data exchanges, and system integrations.
• Create automation scripts using Python and other scripting technologies to improve operational efficiency.
• Troubleshoot production issues and provide application support for business users.
• Participate in testing, deployment, and release activities.
• Monitor application performance and help identify opportunities for improvement.
• Maintain technical documentation, support procedures, and knowledge articles.
• Collaborate with business, operations, infrastructure, and vendor teams to deliver enhancements and resolve issues.

Skills

Python

REST APIs

SQL Databases

Troubleshooting

Communication

Customer Service

Analytical Thinking

Collaboration

Fast-paced Environment

Problem Solving

Education

Bachelor's degree in Computer Science, Computer Engineering, Information Technology

Tools

Git

Node.js

AWS

Job description

NTT DATA, Inc. is seeking a Junior Contact Center Developer to build and maintain contact center applications, integrations, and automation solutions. You will support telephony, IVR workflows, and call routing while integrating with CRM and backend systems.

The role requires a foundation in Python, REST APIs, and SQL, with strong troubleshooting and communication skills. A bachelor's degree in a related field is required, and experience with contact center platforms is preferred.