Remote Consultative Pharmacy Technician

CenterWell Pharmacy; Kenton (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

CenterWell Pharmacy is seeking a Clinical Services Pharmacy Technician to intake calls from patients, pharmacies and providers, and to perform basic administrative duties. You will assist with medication research and support, with guidance from a supervising pharmacist.

The role includes evaluating calls that require pharmacist consultation and making outbound calls to offer medication therapy management programs, scheduling reviews with consultative pharmacists.

Qualifications

• Active Pharmacy Technician license in the state you reside.
• Experience as a Pharmacy Technician.
• Call center experience in a pharmacy or related call center setting.
• Experience using multiple computer applications and data entry skills.

Responsibilities

• Intake calls from patients, pharmacies and providers.
• Perform basic administrative/clerical/operational tasks.
• Evaluate calls requiring pharmacist consultation.
• Make outbound calls to patients for medication therapy management programs.
• Report to a supervisor in the Clinical Services Department.

Skills

Customer service

Attention to detail

Data entry

Multitasking

Bilingual English/Spanish

Education

High School Diploma or GED

PTCB or ExCPT Certification

Tools

CRM software

Data entry tools

Job description

CenterWell Pharmacy is seeking a Clinical Services Pharmacy Technician to intake calls from patients, pharmacies and providers, and to perform basic administrative duties. You will assist with medication research and support, with guidance from a supervising pharmacist.

The role includes evaluating calls that require pharmacist consultation and making outbound calls to offer medication therapy management programs, scheduling reviews with consultative pharmacists.