Remote Construction Equipment Tech & Accounts Support

Jordan Sitter Associates; Phoenix, Northern (AZ, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Jordan Sitter Associates in Phoenix seeks a Strategic Accounts Product Support Specialist to blend outstanding customer service with account management support for Hitachi construction equipment. You will assist customers with day-to-day inquiries and troubleshooting while coordinating with team members to deliver timely technical solutions.

The ideal candidate has extensive hands-on experience with excavators and wheel loaders, deep knowledge of hydraulic, electrical, and powertrain systems,

Qualifications

• 5–10 years of hands-on experience with excavators and wheel loaders.
• Advanced knowledge of hydraulic, electrical, and powertrain systems.
• Strong customer-focused mindset with a service-oriented approach.
• Proficiency in Microsoft Office (Word, Excel) and general computer skills.
• Excellent communication, presentation, and collaboration skills.
• Self-starter who can work independently and in a team.

Responsibilities

• Technical Support Partner with strategic accounts to diagnose and resolve technical issues in a timely manner
• Monitor and review active cases across the dealer network to ensure prompt resolution
• Create and manage detailed Field Information Reports (FIRs) with accurate troubleshooting data
• Track and ensure completion of all service campaigns within required timelines
• Provide remote troubleshooting support using Hitachi diagnostic software
• Deliver training and technical guidance to strategic account technicians
• Support additional tasks and initiatives as assigned by management
• Parts/Warranty Support
• Provide technical parts assistance to strategic accounts
• Ensure parts manuals and documentation are current within Smart Equip
• Collaborate with HCMA parts teams to deliver accurate technical support
• Assist strategic accounts in properly filing warranty claims
• Partner with accounts to improve warranty reimbursement rates and processes

Skills

Customer-focused mindset

Strong communication

Collaboration skills

Proactive problem solving

Tools

Microsoft Office

Job description

Jordan Sitter Associates in Phoenix seeks a Strategic Accounts Product Support Specialist to blend outstanding customer service with account management support for Hitachi construction equipment. You will assist customers with day-to-day inquiries and troubleshooting while coordinating with team members to deliver timely technical solutions.

The ideal candidate has extensive hands-on experience with excavators and wheel loaders, deep knowledge of hydraulic, electrical, and powertrain systems,