Remote Construction Customer Service Specialist

HireLATAM; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is hiring a Remote Construction Customer Service Specialist. This full-time role, based entirely remote for Latin American candidates, involves managing customer communications from initial contract through post-installation. Ideal candidates will have strong communication skills and substantial experience in customer service, particularly in construction or home remodeling industries.

Benefits

Opportunities for professional growth and development

Supportive and collaborative work environment

Chance to impact client satisfaction and company success

Qualifications

• Minimum 3-5 years in customer service management in remodeling or construction.
• Experience with CRM systems is a plus.
• Additional certifications in customer service are a plus.

Responsibilities

• Handle client communications and manage expectations via phone and email.
• Resolve customer concerns effectively and maintain detailed records.
• Coordinate with multiple departments to ensure seamless customer experiences.

Skills

Communication

Conflict Resolution

Interpersonal Skills

Multitasking

Education

High school diploma

Job description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Construction Customer Service Specialist (100% Work From Home)

Location:Remote from Latin America

Position Type:Full-time

Salary: $1,500 - 1,800 USD /month depending on experience

Schedule: Monday to Friday, 8:30am - 5:30pm Eastern Time. (Occasional tasks on Saturdays for emergencies)

Job Overview:

Our client is seeking a highly skilled and empathetic Customer Service Specialist to join their team. As a leader in the home remodeling industry, they pride themselves on delivering high-quality residential bathroom renovations and exceptional customer experiences. The ideal candidate will be responsible for handling customer communications from the date the customer executes the bathroom remodel contract (pre-installation & installation) and handling post-installation customers communications (warranties and service calls). The candidate shall be able to keep customers informed of the progress of their project and manage customers expectations and concerns with professionalism and efficiency, while working collaboratively across departments to ensure a seamless customer journey and overall experience.

Responsibilities:

• Customer Communication: handle client expectations, inquiries, complaints, and concerns via phone and email maintaining a calm and empathetic demeanor in all situations.
• Conflict Resolution: Deescalate tense situations, effectively managing conversations with frustrated or dissatisfied clients to achieve positive outcomes.
• Cross-Department Coordination: Liaise with projects, production and administration departments to gather accurate information for scheduling installations and provide well-rounded responses and solutions to customers inquiries
• Protocol Adherence: Ensure that responses and resolutions align with company policies, including administrative processes, construction timelines, and payment procedures.
• Documentation: Maintain detailed records of client interactions, issues, and resolutions in the company’s CRM system.
• Continuous Improvement: Identify patterns in customer feedback and work with relevant departments to develop and implement strategies for improvement.

Qualifications, Skills, and Key Competencies:

• Experience: Minimum of 3-5 years in customer service management, preferably in the home remodeling or construction industry.
• Skills:
  • Strong communication and interpersonal skills.
  • Proficient in conflict resolution and de-escalation techniques.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Familiarity with CRM systems and project management software is a plus.
• Knowledge: Understanding of administrative, construction, and payment protocols in a service-based business.
• Education: High school diploma; additional certifications in customer service are a plus.

Benefits:

• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to make a tangible impact on client satisfaction and company success.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your applicationCANNOTbe considered without a voice or video recording. It must be at least 30 seconds long and inEnglish. Submissions in any other language or missing a recording will beautomatically disqualified.

Mandatory Knockout Questions
Each application includesknockout questionsdesigned to verify minimum qualifications required by the client. If you answer"NO"to any of these, you will beimmediately disqualifiedfrom the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply tono more than three jobsand only if youfully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inboxand spam/junk foldersto avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!