Remote Concierge Advocate | Member Care Support

SCAN Group; Long Beach (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Remote work

Annual bonus

Wellness program

PTO and holidays

401(k) with employer match

Job summary

SCAN Group in Long Beach seeks a Concierge Advocate to provide personalized support to members. You will handle inbound/outbound calls, resolve healthcare-related questions, and coordinate with internal teams to ensure timely service.

The role emphasizes strong communication, problem-solving, and the ability to manage a book of business in a mostly remote setting. Flexible schedule and ongoing member support are key aspects of the job.

Qualifications

• 2+ years Call Center, customer service, concierge or hospitality experience required.
• Experience in healthcare, insurance, or medical groups preferred.
• Demonstrated critical thinking and problem-solving to resolve issues.
• Ability to handle high call volumes while delivering excellent service.
• Strong listening, speaking, and typing skills with confidential information handling.

Responsibilities

• Front line contact center agent answering inbound and outbound calls for members.
• Ensure members' issues are addressed across internal and external value chain.
• Drive SCAN's concierge customer service philosophy for timely resolutions.
• Assist team leads in managing a book of business and member issues.
• Follow up on pending issues, perform research, and outreach to members.
• Coordinate issue resolution with internal and external stakeholders.

Skills

Call Center experience

Customer service

Healthcare knowledge

Communication skills

Multitasking

HIPAA compliance

Job description

SCAN Group in Long Beach seeks a Concierge Advocate to provide personalized support to members. You will handle inbound/outbound calls, resolve healthcare-related questions, and coordinate with internal teams to ensure timely service.

The role emphasizes strong communication, problem-solving, and the ability to manage a book of business in a mostly remote setting. Flexible schedule and ongoing member support are key aspects of the job.