Concierge Advocate

SHPCA SCAN Health Plan; Nevada (IA); Hybrid; USD 40,000 - 55,000; Full time

Job summary

SCAN Health Plan is seeking a Concierge Advocate to provide personalized assistance to members, addressing questions and issues with care and quality service. This frontline role requires strong communication and problem-solving abilities to build lasting relationships with members.

The position is primarily onsite in Henderson, Nevada, with responsibilities spanning inbound and outbound member calls, reservations, and special requests to enhance the overall member experience.

Qualifications

• Strong communication, problem-solving and customer service skills are essential.

Responsibilities

• Answer inbound calls from members and outbound calls as needed.
• Support a specific group of members across SCAN internal and external value chains with timely resolution.

Skills

Strong communication

Problem-solving

Customer service

Job description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

Concierge Advocate

Location: Mostly Onsite (Henderson Nevada) The job A concierge advocate is responsible for providing personalized assistance and support to clients or customers, ensuring their needs are met and issues are resolved in a timely and satisfactory manner. They act as a liaison between clients and service providers, offering guidance, recommendations, and solutions to enhance customer experience. Concierge advocates may also handle reservations, bookings, and special requests, striving to exceed expectations and build long-term relationships with clients. Strong communication, problem-solving, and customer service skills are essential for success in this role.

You will Front line contact center agent that is responsible for answering our members’ questions as they come in through inbound calls from our members or outbound calls they place. Part of a team that is responsible for managing and supporting a specific group of members. Ensure that their members’ issues/questions/concerns are being addressed across the entire SCAN internal and external value chain with timely and