Remote Community Experience & Programs Ops Lead

Sigma Theta Tau International Honor Society of Nursing; United States; Remote; USD 45,000 - 55,000; Full time

Job summary

Sigma Theta Tau International Honor Society of Nursing seeks an Engagement & Belonging Specialist to drive the operational engine behind member experiences. You will optimize online communities, mentorship, awards workflows, and education participation with a focus on consistency and belonging.

The role is remote-friendly and nationwide in the United States, with 2–4 trips per year for key events. Salary ranges from $45,000 to $55,000, reflecting equity and fiscal responsibility.

Qualifications

• Two+ years in member or volunteer engagement, program coordination, or community management.
• Bachelor’s degree or equivalent combination of education and experience.
• Experience using technology platforms and databases to support programs.

Responsibilities

• Administer and coordinate online community, mentorship, awards, and educational processes.
• Support volunteers, manage timelines, and resolve operational issues.
• Analyze engagement data to improve participation and member experience.
• Collaborate with cross‑functional teams and external platform partners.
• Translate strategy into scalable, well‑designed member experiences.

Skills

Member engagement

Volunteer engagement

Program coordination

Community management

Nonprofit operations

Data analysis

Education

Bachelor's degree in a relevant area

Equivalent education and experience

Tools

CRM systems

Learning Management Systems

Online community platforms

Mentorship programs

Educational submission platforms

Job description

The Engine Behind the Experience: Bring Operational Precision to the Programs That Connect a Global Nursing Community

Position Overview

As the Engagement & Belonging Specialist at Sigma Nursing, you will serve as the operational engine behind some of the organization’s most visible and impactful member experiences. This role is responsible for ensuring that Sigma’s digital engagement spaces, mentorship programs, recognition processes, and educational participation systems are not only functioning, but functioning well, with consistency, intention, and a clear focus on member experience.

You sit at the intersection of systems, programs, and people. Your work translates strategy into execution across multiple member-facing platforms and experiences, ensuring that what members encounter feels connected, seamless, and meaningful rather than fragmented or transactional.

You will be responsible for the day-to-day administration, coordination, and continuous improvement of the online community platform, mentorship programs, awards and recognition workflows, and educational submission and participation processes. This includes managing systems, supporting volunteers, coordinating timelines, resolving operational issues, and using data to improve engagement and participation.

You will work closely with the Member & Volunteer Engagement Manager, cross-functional teams across the organization, volunteers, moderators, mentors, reviewers, and external platform partners to ensure programs are executed with excellence and continuously refined based on feedback and performance data.

This is a highly operational role for someone who thrives in execution, understands that process design is experience design, and is energized by making complex systems work better for members at scale.

Success in this role means digital communities that are active and well-managed, mentorship programs that run smoothly and meaningfully, educational submission processes that are clear and accessible, and engagement systems that feel integrated rather than siloed. Most importantly, it means members consistently experience Sigma as a connected ecosystem of learning, recognition, participation, and belonging.

Location, Travel & Compensation

This is a remote-friendly role, open to U.S.-based professionals nationwide.

Occasional travel is required for business purposes, including meetings, conferences, training, and organizational events. Travel is expected approximately 2 - 4 times per year, though actual frequency may vary based organizational needs.

The salary range for this position is $45,000 - $55,000; offers are made within this range to ensure equity, consistency, and fiscal responsibility.

A Week in the Life

You begin your week inside the data, reviewing engagement metrics from the online community platform, identifying patterns in participation, unanswered member needs, and opportunities to improve how members are interacting with content, volunteers, and one another.

From there, your attention shifts into operational execution. You’re coordinating with volunteer moderators to ensure community guidelines are clear, engagement is consistent, and issues are addressed quickly and thoughtfully. You’re not managing from a distance, you are actively inside the system, adjusting how it works in real time.

Midweek, you’re deep in mentorship program operations. You’re reviewing onboarding flows, supporting mentor and mentee matching, troubleshooting participant issues, refining communications, and adjusting program mechanics based on feedback. You understand that small operational friction points can have a large impact on relationship-building at scale.

You also manage the educational abstract and submission process, ensuring timelines are met, submissions are processed correctly, reviewers are supported, and participants have a clear and accessible experience from start to finish.

Throughout the week, you’re collaborating across departments to identify how existing work (events, programs, education, or volunteer initiatives) can be translated into engaging moments for members. You are constantly asking how systems, not just content, create belonging.

You also engage with external platform partners and vendors, testing functionality, identifying system gaps, and advocating for improvements that strengthen usability, accessibility, and member experience.

No two weeks are identical, but the rhythm is consistent: operate the systems, improve the systems, and ensure members feel the difference.

You Would Thrive in This Position If

• You bring at least two years of professional experience in member engagement, volunteer engagement, program coordination, community management, association management, nonprofit operations, or a related field, along with a bachelor's degree in a relevant area or an equivalent combination of education and experience.
• You have experience supporting online communities, volunteer programs, educational programs, member services, or engagement initiatives, and you bring demonstrated experience utilizing technology platforms, databases, community platforms, CRM systems, or learning management systems to support program administration and participant engagement.
• You have experience coordinating multiple projects or operational activities simultaneously while meeting deadlines and maintaining a high degree of attention to detail, and you bring a demonstrated ability to analyze information, solve problems, and provide high-quality service in a member- or customer-focused environment.
• You are energized by execution and prefer being close to the operational details rather than removed from them. You take ownership seriously: when systems break or members experience friction, you move toward the issue and hold yourself accountable for the outcome.
• You understand that process design is experience design. You notice where small operational friction points create frustration and where thoughtful adjustments can create connection, trust, and belonging at scale.
• You are comfortable working in environments where not everything is fully defined and where part of your role is helping shape and improve the system itself. You adapt quickly to evolving platforms and workflows and are energized rather than discouraged by change.
• Experience administering online community platforms, supporting mentorship or recognition programs, coordinating educational abstract or submission processes, or collecting and reporting engagement and participation data is a meaningful plus, as is experience within a professional association, membership organization, or healthcare environment.
  
  

Who We Are

Sigma Theta Tau International Honor Society of Nursing (also known as Sigma Nursing or Sigma) is a global nursing organization with more than 100 years of impact, but what really sets us apart is how we support people—both the nurses we serve and the team members who make our work possible. We’re a community-oriented group of approximately 40 employees based in Indianapolis, Indiana, working in a remote-friendly environment. At Sigma, you’ll find a culture that values accountability, growth, and purpose. We offer strong health and retirement benefits, support professional development, and encourage open communication and collaboration across teams. If you’re looking for a place where your work matters and your growth is supported, you’ll feel right at home here.

We recognize that diversity and inclusion are essential to our success and are committed to creating a workplace that reflects the global nursing community we serve. We’re proud to be an Equal Opportunity Employer.

Ready to Join Us?

Apply today and help drive Sigma’s mission forward—building a stronger, more connected global nursing community.