Member Onboarding & Retention Manager

Sigma Theta Tau International Honor Society of Nursing; United States; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Remote-friendly culture

Job summary

Sigma Theta Tau International Honor Society of Nursing is seeking a Member Onboarding & Retention Manager to own the early and ongoing member experience across its global ecosystem. You will design onboarding, activation, retention, and renewal pathways that drive meaningful engagement from day one.

This remote-friendly role collaborates with cross-functional partners to convert data into action, optimize member journeys, and ensure equitable access to membership opportunities aligned with the

Qualifications

• 3+ years of professional experience in membership, customer or constituent engagement, program management, association management, or related field.
• Experience developing onboarding, engagement, retention, renewal, or member lifecycle programs.
• Experience using data, metrics, and reporting to evaluate outcomes and inform decisions.
• Ability to communicate across diverse stakeholder groups and manage multiple projects.

Responsibilities

• Design, execute, and improve onboarding pathways and activation strategies.
• Develop retention initiatives and renewal programs across the member lifecycle.
• Oversee administration of membership subsidy and access programs with the Sigma Foundation.
• Collaborate with cross-functional teams to align member journeys and communications.

Skills

Membership management

Data-driven decision making

Cross-functional collaboration

Project management

Education

Bachelor's degree

Tools

CRM systems

Engagement platforms

Job description

The Member Journey Starts Here: Lead the Onboarding, Retention, and Lifecycle Strategy That Strengthens a Global Nursing Community

Position Overview

As the Member Onboarding & Retention Manager at Sigma Nursing, you will serve as the architect and operator of the early and ongoing member experience, ensuring that onboarding, induction, engagement pathways, and renewal strategies are intentionally designed to strengthen long-term member connection and participation.

This role sits at the center of Sigma's member lifecycle strategy. You are responsible for ensuring that membership is not treated as a transaction or a series of disconnected touchpoints, but as a cohesive, guided journey that begins at induction and continues through sustained engagement and renewal.

You will design, execute, and continuously improve onboarding pathways, member activation strategies, retention initiatives, and membership access programs. This includes ensuring that members understand the value of their membership early, engage meaningfully within their first year, and are supported through clear, accessible, and personalized pathways across Sigma's global ecosystem.

A critical part of your role is translating data into action. You will use retention, churn, engagement, and onboarding performance data to identify friction points, understand member behavior, and inform improvements to systems, communications, and experiences.

You will also oversee the administration of membership subsidy and access programs in partnership with the Sigma Foundation, ensuring equitable and mission-aligned access to membership opportunities.

You will work closely with the Director of Global Membership, Global Member Service Center Manager, Marketing & Communications, Global Community & Belonging, IT, Finance, and other cross-functional partners to ensure that every stage of the member journey is aligned, intentional, and reinforcing member value.

This is a role for someone who understands that onboarding is not a checklist, it is the foundation of retention. And retention is not an outcome, it is the result of intentional design, personalization at scale, and disciplined execution across systems and teams.

Success in this role means members clearly understand how to engage with Sigma from day one, first-year retention improves measurably, onboarding becomes a seamless and structured experience rather than a fragmented process, and member pathways feel personalized, accessible, and meaningful across a global and diverse membership base.

Ultimately, this role strengthens Sigma's ability to retain, engage, and support members throughout their professional journey by ensuring the early and ongoing member experience is thoughtfully designed and consistently delivered.

Location, Travel & Compensation

This is a remote-friendly role, open to U.S.-based professionals nationwide.

Occasional travel is required for business purposes, including meetings, conferences, training, and organizational events. Travel is expected approximately 5 - 7 times per year, though actual frequency may vary based organizational needs.

The salary range for this position is $55,000 - $65,000; offers are made within this range to ensure equity, consistency, and fiscal responsibility.

A Week in the Life

You begin your week by reviewing member lifecycle dashboards: first-year retention, onboarding completion, renewal conversion, and engagement trends. You are looking for signals: where members are dropping off, where engagement is strong, and where the intended journey is not matching actual behavior.

From there, you move into cross-functional alignment. You meet with IT to understand system performance and identify friction points in onboarding or renewal workflows. You meet with Marketing & Communications to evaluate messaging effectiveness and ensure that communications are reinforcing, not confusing, the member journey.

A significant portion of your week is spent working directly across the Membership & Volunteer Engagement department, connecting dots between onboarding, service interactions, community engagement, and chapter participation. You are constantly asking whether members are experiencing a coherent journey, or a series of disconnected interactions.

You also spend time designing and refining member pathways. This includes mapping how members move from induction into engagement opportunities, identifying gaps in personalization, and building solutions that make it easier for members to find value early and often.

Midweek, you shift into retention strategy and execution. You are analyzing churn patterns, identifying at-risk segments, and implementing targeted interventions that improve renewal and long-term participation.

You also oversee membership subsidy and access processes, ensuring programs are operating smoothly, equitably, and in alignment with organizational priorities and Foundation partnership goals.

No two weeks are identical, but the rhythm is consistent: understand the data, identify friction in the member journey, and continuously improve how members experience onboarding, engagement, and retention at scale.

You Would Thrive in This Position If

• You bring three or more years of professional experience in membership, customer or client success, constituent engagement, program management, association management, or a related field, along with a bachelor's degree in a relevant area or an equivalent combination of education and experience.
• You have experience developing, coordinating, or executing onboarding, engagement, retention, renewal, or member lifecycle programs, and you believe onboarding is the most important driver of long-term retention; you treat it as a designed experience, not a transactional checklist.
• You have experience using data, metrics, and reporting to evaluate outcomes, identify trends, and inform decision-making, and you are energized by translating member behavior signals into practical improvements across systems, communications, and pathways. Experience conducting member or constituent analysis and translating findings into actionable recommendations is a meaningful plus.
• You have experience managing multiple projects, timelines, and priorities while maintaining a high level of organization and attention to detail, and you bring demonstrated ability to communicate effectively across written, verbal, and virtual channels with diverse stakeholder groups.
• You have experience collaborating across departments and building effective working relationships with diverse stakeholders, and you are comfortable working across ambiguity where systems, processes, and member journeys are still evolving. Experience within a professional association, membership organization, or nonprofit environment is a meaningful plus.
• You understand that retention is not solved in a single campaign; it is built through consistent experience design across onboarding, engagement, service, and renewal touchpoints, and you naturally look for friction in systems and feel compelled to improve it. Experience supporting membership onboarding, retention, or renewal initiatives at scale and administering membership platforms, CRM systems, or engagement platforms is a valued plus.
• You are motivated by the opportunity to directly influence how members experience value, connection, and belonging from their very first interaction onward, and you see equitable access to membership as both a strategic priority and a mission imperative.

Who We Are

Sigma Theta Tau International Honor Society of Nursing (also known as Sigma Nursing or Sigma) is a global nursing organization with more than 100 years of impact, but what really sets us apart is how we support people—both the nurses we serve and the team members who make our work possible. We're a community-oriented group of approximately 40 employees based in Indianapolis, Indiana, working in a remote-friendly environment. At Sigma, you'll find a culture that values accountability, growth, and purpose. We offer strong health and retirement benefits, support professional development, and encourage open communication and collaboration across teams. If you're looking for a place where your work matters and your growth is supported, you'll feel right at home here.

We recognize that diversity and inclusion are essential to our success and are committed to creating a workplace that reflects the global nursing community we serve. We're proud to be an Equal Opportunity Employer.