Global Member Experience Architect

Sigma Theta Tau International Honor Society of Nursing; United States; On-site; USD 75,000 - 85,000; Full time

Job summary

Sigma Theta Tau International Honor Society of Nursing is hiring a Director of Global Member Development to architect a connected member journey for a global nursing community.

You will lead system design across recognition, mentoring, volunteer engagement, professional enrichment, events, and digital platforms, partnering with senior stakeholders to scale impact and belonging while ensuring a consistent member experience.

Qualifications

• Seven or more years of progressive experience in member engagement, volunteer engagement, or association management with a related bachelor’s degree.
• Experience developing strategic initiatives that increase engagement and constituent value across multiple departments.
• Experience across recognition, mentoring, volunteer pathways, professional enrichment, or digital community platforms.
• Ability to use data, metrics, and insights to evaluate program effectiveness and inform decisions.
• Experience managing professional staff and leading through ambiguity with clear direction.

Responsibilities

• Design and integrate systems, strategies, and experiences into a unified member journey.
• Connect recognition, awards, mentoring, volunteering, enrichment, events, and digital platforms into one ecosystem.
• Collaborate with executive partners to align strategies with organizational priorities and member needs.
• Listen to and engage with members, volunteers, and stakeholders to refine the member experience.
• Translate insights into portfolio direction and ensure continuous improvement across channels.

Skills

Member engagement

Volunteer engagement

Professional development

Constituent experience

Association management

Cross-functional leadership

Data-driven decision making

Communication skills

Staff management

Budget management

Education

Bachelor’s degree in a relevant field

Master’s degree (preferred)

Tools

CRM systems

Engagement platforms

Survey tools

Data reporting systems

Job description

Design the Journey That Keeps Members Connected for Life: Strategic Member Experience Leadership for a Global Nursing Community

Position Overview

As the Director of Global Member Development at Sigma Nursing, you will serve as the architect and steward of Sigma’s global member experience portfolio, defining how members engage, grow, are recognized, and build meaningful connection across their professional journey.

This role is responsible for designing and integrating the systems, strategies, and experiences that connect recognition, awards, mentoring, volunteer engagement, professional enrichment, events, and digital platforms into a unified and intentional member experience. Rather than managing individual programs in isolation, you will ensure these components function as a connected ecosystem that strengthens belonging, leadership development, and long-term member value.

You will work closely with the Chief Membership & Volunteer Engagement Officer, Learning & Development, Nursing Strategy & Leadership, and cross-functional partners to ensure member development strategy is aligned, scalable, and grounded in both organizational priorities and real member needs.

This is a role for a builder, someone who can operate at the intersection of strategy, systems thinking, and human experience design. You will translate complexity into clarity, identify gaps across the member journey, and build the connective tissue between programs so that members experience Sigma as one cohesive journey, not disconnected touchpoints.

Success in this role means members experience a clear pathway from initial engagement to leadership, recognition, and lifelong connection. Volunteer engagement becomes more intentional and sustainable. Mentorship is re-established as a strategic lever. Recognition is meaningful and equitable. And both digital and in-person experiences work together to deepen belonging across a global community.

Location, Travel & Compensation

This is a remote-friendly role, open to U.S.-based professionals nationwide.

Occasional travel is required for business purposes, including meetings, conferences, training, and organizational events. Travel is expected approximately 7 - 10 times per year, though actual frequency may vary based organizational needs.

The salary range for this position is $75,000 - $85,000; offers are made within this range to ensure equity, consistency, and fiscal responsibility.

A Week in the Life

Your week begins with your team—reviewing progress across member experience initiatives, recognition programs, volunteer engagement pathways, and digital engagement efforts. You are not simply checking status; you are listening for patterns, friction points, and opportunities to strengthen the system.

Midweek, you shift into synthesis and strategy. You review engagement data, participation trends, and member feedback to understand how the experience portfolio is performing as a system. You may notice that mentoring participation is strong in one region but absent in another, or that recognition programs are driving engagement but not translating into long-term retention. Your role is to interpret what the data is signaling about the member experience as a whole.

You spend significant time in collaboration with Learning & Development, Nursing Strategy & Leadership, Membership, and volunteer governance partners, ensuring alignment across learning pathways, leadership development, and member engagement strategy.

You also stay close to the lived member experience. That means speaking directly with members, volunteers, and stakeholders, especially when experiences are not working as intended. You are as comfortable in listening sessions as you are in strategy discussions.

By the end of the week, you are translating insight into direction: refining priorities, shaping portfolio decisions, and ensuring that the member experience is continuously improving, connected, and intentional across all channels.

This is work for someone who thrives in complexity, builds structure where none exists, and sees member experience as a living system, not a set of programs.

You Would Thrive in This Position If

• You bring seven or more years of progressive experience leading member engagement, volunteer engagement, professional development, constituent experience, or association management functions, along with a bachelor's degree in a relevant field or equivalent combination of education and experience. A master's degree and experience within a professional association, membership organization, or healthcare environment are meaningful pluses.
• You have demonstrated experience developing and implementing strategic initiatives that increase engagement, participation, retention, or overall constituent value, and you bring experience leading cross-functional projects and building collaborative partnerships across multiple departments and stakeholder groups.
• You have experience across multiple areas of member experience, such as recognition, awards, mentoring, volunteer engagement pathways, professional enrichment, or digital community platforms, and you think in systems rather than isolated programs. You are energized by finding the connective tissue between initiatives and making the whole stronger than the sum of its parts.
• You have demonstrated experience using data, metrics, and constituent insights to evaluate program effectiveness and inform strategic decision-making, and you bring strong written, verbal, and presentation skills with the ability to influence and communicate effectively across diverse audiences.
• You have experience managing professional staff, including coaching, performance management, and team development, and you know how to lead a team through ambiguity and iterative improvement without losing momentum or clarity of direction.
• You are comfortable building in environments where not everything is defined yet. You thrive when asked to create structure where little exists, can move fluidly between high-level strategy and lived member experience detail, and bring the patience and persistence that long-horizon portfolio work requires.
• Experience leading member experience, recognition, volunteer leadership, or community engagement portfolios is a strong plus, as is familiarity with CRM systems, engagement platforms, survey tools, and data reporting systems. Experience managing budgets or revenue-generating programs is also valued.
  
  

Who We Are

Sigma Theta Tau International Honor Society of Nursing (also known as Sigma Nursing or Sigma) is a global nursing organization with more than 100 years of impact, but what really sets us apart is how we support people—both the nurses we serve and the team members who make our work possible. We’re a community-oriented group of approximately 40 employees based in Indianapolis, Indiana, working in a remote-friendly environment. At Sigma, you’ll find a culture that values accountability, growth, and purpose. We offer strong health and retirement benefits, support professional development, and encourage open communication and collaboration across teams. If you’re looking for a place where your work matters and your growth is supported, you’ll feel right at home here.

We recognize that diversity and inclusion are essential to our success and are committed to creating a workplace that reflects the global nursing community we serve. We’re proud to be an Equal Opportunity Employer.

Ready to Join Us?

Apply today and help drive Sigma’s mission forward—building a stronger, more connected global nursing community.