Remote Community Analyst – Tech Support & Training

Democratic National Committee; United States; On-site; USD 75,000 - 101,000; Full time

Benefits offered by this job

Generous PTO

Health insurance

Vision plan available

401(k) match

Flexible spending account

Job summary

The Democratic National Committee Tech Team is hiring two temporary Community Analysts to provide frontline support for DNC Tech data and tech products, collaborating with state parties, sister committees, and campaigns. This fully remote role offers training, documentation, and a strong feedback loop for continuous improvement.

Ideal candidates have campaign or state party experience, external-facing skills, and a basic understanding of SQL.

Qualifications

• Experience working on a political campaign or state party is a plus.
• Experience in an externally-facing role (user, customer, or volunteer-facing).
• Basic understanding of SQL or data analysis is beneficial.

Responsibilities

• Best in class user support for down-ballot campaigns, state parties, and committees via Zendesk.
• Partner with product team on training and rollout of new features and datasets for our data warehouse and tech products.
• Maintain up-to-date and relevant documentation of DNC tech and data products and processes.
• Intake and share user feedback and insights to improve tools and automate or iterate.

Skills

User support

Training & documentation

Communication

Organization

Curiosity

Adaptability

Relationship management

Tools

VoteBuilder

SQL

Job description

The Democratic National Committee Tech Team is hiring two temporary Community Analysts to provide frontline support for DNC Tech data and tech products, collaborating with state parties, sister committees, and campaigns. This fully remote role offers training, documentation, and a strong feedback loop for continuous improvement.

Ideal candidates have campaign or state party experience, external-facing skills, and a basic understanding of SQL.