Remote Community Analyst: Data, Training & Support

democrats.org; Northern (KY); Hybrid; USD 80,000 - 95,000; Full time

Job summary

The Democratic National Committee Tech Team is hiring a Community Analyst to provide frontline support for DNC Tech data and tech products, and offer strategic support to members of the Democratic data ecosystem including state parties, sister committees, and campaigns.

The Community Analyst will report to the Community Director and collaborate with Product, Data, and Engineering teams to improve user experience, training, and documentation across our data warehouse and tools.

Qualifications

• Experience on a political campaign or with a state party or political tech organization.
• Externally-facing role experience (customer, user, or volunteer-facing).
• Experience using VoteBuilder.
• Proven remote work with strong asynchronous communication.
• Basic understanding of SQL or data analysis language.

Responsibilities

• Provide best-in-class user support for tools, datasets, and products.
• Participate in an on-call rotation for after-hours support.
• Partner with product team to train and roll out new features and datasets.
• Facilitate virtual and occasional in-person training on technical concepts.
• Maintain up-to-date documentation of DNC tech and data products and processes.
• Build collaborative relationships with state party data staff and support needs.
• Gather user feedback to identify common problems for automation or iteration.

Skills

User support

Resourcefulness

Organization

Curiosity

Relationship management

Adaptability

Tools

VoteBuilder

SQL

Job description

The Democratic National Committee Tech Team is hiring a Community Analyst to provide frontline support for DNC Tech data and tech products, and offer strategic support to members of the Democratic data ecosystem including state parties, sister committees, and campaigns.

The Community Analyst will report to the Community Director and collaborate with Product, Data, and Engineering teams to improve user experience, training, and documentation across our data warehouse and tools.