Remote Commercial Lines Account Manager – Transportation

Insurance Office of America; San Dimas (CA); On-site; USD 88,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Career growth

Job summary

Insurance Office of America in the United States is seeking an Account Manager for Commercial Lines to manage an assigned book, retain clients, and support new business. You will coordinate day‑to‑day administrative and customer service activities, resolve complex issues, and ensure accuracy across policy administration, billing, and renewals.

The role requires 3+ years in account management (or 5+ years in insurance), active P&C license, and strong analytical and communication skills.

Qualifications

• 3+ years account management experience or 5+ years in insurance.
• Active P&C license required; CIC preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor and maintain activity to ensure timely completion.
• Maintain frequent, transparent communication with the account team.
• Deliver excellent service and proactively anticipate needs.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Active license

Analytical skills

Customer service

Communication

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America in the United States is seeking an Account Manager for Commercial Lines to manage an assigned book, retain clients, and support new business. You will coordinate day‑to‑day administrative and customer service activities, resolve complex issues, and ensure accuracy across policy administration, billing, and renewals.

The role requires 3+ years in account management (or 5+ years in insurance), active P&C license, and strong analytical and communication skills.