Remote: Commercial Insurance Account Manager - Trucking

Insurance Office Of America, Inc.; La Cañada Flintridge (CA); Hybrid; USD 88,000 - 95,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Career growth opportunities

Supportive teammates and rewarding env

Job summary

Insurance Office of America, Inc. (IOA) is seeking an Account Manager for Commercial Lines to manage a book of business, retain clients, and support new business development in a hybrid remote/on-site role across select Western states.

The role requires active P&C licensing and trucking/transportation experience, with leadership responsibilities and a focus on service excellence and renewal negotiations. IOA offers competitive pay and benefits, including health insurance and retirement plans.

Qualifications

• 3+ years in account management or 5+ years in the insurance industry.

Responsibilities

• Manage an assigned book of business, ensuring retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure timely completion by monitoring activity/suspense.
• Maintain transparent communication with the account team.
• Deliver excellent service and proactively anticipate needs.
• Stay updated on company policies and procedures.
• Seek best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Customer service

Communication

Problem solving

Organizational skills

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. (IOA) is seeking an Account Manager for Commercial Lines to manage a book of business, retain clients, and support new business development in a hybrid remote/on-site role across select Western states.

The role requires active P&C licensing and trucking/transportation experience, with leadership responsibilities and a focus on service excellence and renewal negotiations. IOA offers competitive pay and benefits, including health insurance and retirement plans.