Remote Commercial Trucking Insurance Account Manager

Insurance Office of America; Beaverton (OR); On-site; USD 88,000 - 95,000; Full time

Benefits offered by this job

Competitive salary and bonus potential

Company-paid health insurance

401K with employer match

Professional growth opportunities

Work-life balance

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book of business, ensuring retention and supporting new business. You will coordinate daily administrative tasks, resolve complex issues, and ensure error-free policy administration and renewals.

The role requires active P&C licensing, commercial trucking knowledge, and strong client-service skills. IOA offers competitive pay, health insurance, 401K with match, and career growth opportunities.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service and proactively respond to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance brokerage knowledge

Analytical skills

Communication

Customer service

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book of business, ensuring retention and supporting new business. You will coordinate daily administrative tasks, resolve complex issues, and ensure error-free policy administration and renewals.

The role requires active P&C licensing, commercial trucking knowledge, and strong client-service skills. IOA offers competitive pay, health insurance, 401K with match, and career growth opportunities.