Remote Commercial Insurance Account Manager - Transport

Insurance Office of America; Arizona; Remote; USD 88,000 - 95,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays

Sick time

401K with employer match

Professional growth opportunities

Culture and work-life balance

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, ensuring retention and supporting new business. You will coordinate day-to-day administrative and customer service activities, resolving complex issues with accuracy and efficiency.

Ideal candidates have 3+ years in account management or 5+ years in the insurance industry, with active licensing (CIC preferred) and strong analytical, communication, and organizational skills.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Active licensing; CIC or equivalent designation preferred
• Strong analytical, problem‑solving, and decision‑making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day‑to‑day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Customer service

Communication

Analytical skills

Education

High School Diploma

CIC designation (preferred)

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, ensuring retention and supporting new business. You will coordinate day-to-day administrative and customer service activities, resolving complex issues with accuracy and efficiency.

Ideal candidates have 3+ years in account management or 5+ years in the insurance industry, with active licensing (CIC preferred) and strong analytical, communication, and organizational skills.