Remote Collections Specialist: Negotiation & Coaching

Citi; Johnson City (TN); Hybrid; USD 50,030 - 65,270; Full time

Benefits offered by this job

Day 1 Health Benefits!

401(k) match

Tuition Reimbursement

Dental Insurance

Vision Insurance

Paid parental leave

Paid time off

Job summary

Citi in Jersey City, NJ is seeking a Collections Specialist 4 to perform moderately complex and varied assignments with limited supervision. You will negotiate on high-risk calls, coach junior staff, and prioritize workflow to improve processes while ensuring compliance with laws and Citi policies.

The role emphasizes risk-aware decision making, collaboration across teams, and delivering accurate results in a fast-paced environment.

Qualifications

• Previous collections experience preferred.
• Ability to handle under pressure and negotiate.
• Understanding of policies, procedures and risk controls.

Responsibilities

• Uses advanced negotiation skills to resolve High Risk calls.
• Coaches/trains lower level Collectors and new team members.
• Prioritizes workflow to help identify process improvements.
• Interprets procedures and instructions to resolve problems.
• Understands how duties relate to others in the team/unit and the function.

Skills

Decision making

Problem solving

Negotiation

Under pressure

Education

High School diploma or equivalent

Job description

Citi in Jersey City, NJ is seeking a Collections Specialist 4 to perform moderately complex and varied assignments with limited supervision. You will negotiate on high-risk calls, coach junior staff, and prioritize workflow to improve processes while ensuring compliance with laws and Citi policies.

The role emphasizes risk-aware decision making, collaboration across teams, and delivering accurate results in a fast-paced environment.