Collections Specialist

Jobtailor; Johnson City (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor in Johnson City, TN is seeking a Collections Specialist 3 to execute advanced collections duties and coach junior team members. The role emphasizes negotiating high-risk calls, prioritizing workload, and applying policy-based decisions under limited supervision.

The successful candidate will interpret procedures to resolve issues, support a broad range of products/services, and demonstrate technical and administrative proficiency while assessing risk in business decisions.

Qualifications

• Minimum 1–3 years of collections experience.
• Ability to work under pressure.
• Strong negotiation skills.
• Experience interpreting policies and procedures.
• Decision making and problem solving abilities.

Responsibilities

• Perform Collections Specialist 3 duties and additional responsibilities.
• Use advanced negotiation to resolve high-risk calls.
• Coach/train junior collectors and new team members.
• Prioritize workflow to identify process improvements.
• Interpret procedures by choosing among alternatives to resolve problems.
• Work under limited supervision.
• Support an expansive array of products/services.
• Demonstrate technical/administrative expertise.
• Assess risk when business decisions are made.

Skills

Collections experience

Negotiation

Work under pressure

Decision making

Problem solving

Policy/procedure knowledge

Experience 1-3 years

Job description

Responsibilities

• Performs Collections Specialist 3 duties plus:
• Uses advanced negotiation skills to resolve High Risk calls.
• Coaches/trains lower level Collectors and new team members.
• Prioritizes workflow to help identify process improvements.
• Interprets procedures/instructions by choosing among alternatives to resolve problems.
• Works under limited supervision.
• May support an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Appropriately assess risk when business decisions are made.

Requirements

• Previous Collections experience preferred
• Work under pressure
• Decision making
• Problem solving
• Negotiation
• Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area
• 1-3 years experience

Soft Skills

• Work Under Pressure
• Risk Assessment