Remote: Collections and Deductions Analyst

IntePros; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the pharmaceutical services sector is looking for a Remote Collections and Deductions Analyst. The role involves managing large customer portfolios and requires strong analytical skills and experience in A/R dispute resolution. Ideal candidates will have a Bachelor's degree in Accounting or Finance and proficiency in SAP and Excel. Join a dynamic team focused on resolving customer account discrepancies efficiently.

Qualifications

• Minimum 5 years of A/R dispute resolution experience.
• Experience managing high-value customer portfolios ($200MM+).

Responsibilities

• Research and reconcile customer disputes, credits, invoices, and contracts.
• Analyze customer account balances using SAP and third-party systems.

Skills

Analytical Skills

Communication

Time Management

Education

Bachelor’s degree in Accounting

Associate’s degree in related field

Tools

SAP

Excel

Job description

Remote: Collections and Deductions Analyst

We are seeking a highly experienced Collections and Deductions Analyst to join a global pharmaceutical services client. This role requires a professional with a stable work history and proven ability to manage large customer portfolios exceeding $200MM. The successful candidate will have a detail-oriented mindset, strong analytical skills, and a passion for resolving customer account discrepancies in a fast-paced, high-volume environment.

Responsibilities

• Research and reconcile customer disputes, credits, invoices, and contracts
• Analyze customer account balances using SAP and third-party systems
• Perform root cause analysis on recurring issues
• Track, evaluate, and resolve short-payments and invalid claims
• Research cash application discrepancies using bank statements
• Perform offsetting adjustments for accurate account statements
• Evaluate accounts for bad debt, refund eligibility, and credit risk
• Manage credit exposure and recommend account holds/releases
• Contact customers to resolve open issues and secure payments
• Partner with Sales, Logistics, and Operations to manage account risk
• Provide internal guidance on financial issues impacting account status
• Generate monthly and ad hoc reports for key stakeholders
• Ensure compliance with GAAP, SOX, and internal policies
• Support audits and prepare documentation for collections or agency placements
• Recommend and execute write-offs for uncollectable balances

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field (Associate’s degree acceptable with strong experience)
• Minimum 5 years of A/R dispute resolution experience in large organizations
• At least 5 years of experience with cash application research and vendor portals
• Demonstrated experience in SAP or similar large-scale ERP system (Oracle, etc.)
• Advanced Excel skills: Pivot Tables, VLOOKUPs, complex formulas
• Strong understanding of GAAP and SOX compliance
• Ability to work independently and collaboratively within a global team
• Experience working cross-functionally across multiple departments
• Excellent analytical, communication, and time management skills
• Proven long-term tenure in previous roles
• Experience managing high-value customer portfolios ($200MM+)
• Comfortable working in a high-volume environment requiring fast, autonomous decision-making