Remote CMA: Clinical Care Coordinator (PST)

Phamily; Medford (OR); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off up to 35 days/year

401(k) with company match

HSA/FSA options

Remote-friendly workflow

Job summary

Jaan Health is seeking a Certified Medical Assistant (CMA) Clinical Care Coordinator to join our care team and support population health management for primary care patients. You will engage with patients via calls, texts, and platform messaging, document care activities in EHRs, and assist clinicians with enrollment and coordination.

Reports to the Clinical Operations Director in a remote-capable role based in Medford, OR (PST).

Qualifications

• Certified Medical Assistant required.
• Working PST Time Zone
• Minimum of 3 years-experience in care management at a primary care setting or similar specialty. Experience in population health preferred.
• Excellent communication and technology skills.
• Prior use of electronic health records and other health care information systems required.
• Significant experience within a primary care setting (chronic care preferred, hospital, medical groups).
• Proven problem-solver, comfortable with high-volume outreach, and ability to multi-task.
• Must have access to reliable internet and have a secure/private environment to work

Responsibilities

• Conduct high-volume patient outreach via phone, text, and digital platforms.
• Document patient interactions and care management activities in EHRs (EPIC, Cerner, Allscripts, eCW, etc).
• Support LPNs, RNs and providers with care management activities such as: intake coordination, appointment scheduling, medication refills, follow-ups, and elevate clinical issues to LPNs/ RNs as appropriate.
• Assist with patient onboarding and enrollment processes, partner with client operations teams to ensure seamless delivery of services.
• Deliver training sessions on care protocols, systems, and operations to care management teams.
• Adapt to evolving workflows, technology, and program demands
• Contributes to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, as well as referral to appropriate clinical staff when necessary.
• Perform all job functions in compliance with applicable federal, state, local and company policies and procedures.

Job description

Jaan Health is seeking a Certified Medical Assistant (CMA) Clinical Care Coordinator to join our care team and support population health management for primary care patients. You will engage with patients via calls, texts, and platform messaging, document care activities in EHRs, and assist clinicians with enrollment and coordination.

Reports to the Clinical Operations Director in a remote-capable role based in Medford, OR (PST).