Remote Clinical Communications Coordinator (Donor Referrals)

LifeCenter Northwest; Bellevue (WA); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

PTO 119 hours

Parental leave (3 weeks)

Retirement plan

Job summary

LifeCenter Northwest is seeking a Clinical Communications Coordinator (CCC) to screen, triage, and actively manage organ donor referrals. The role includes evaluating referrals for donation suitability, gathering medical information, and updating iTransplant with pertinent data to inform decision-making for internal partners.

Remote-friendly position based in the LifeCenter referral service area. Requires healthcare experience, EMR proficiency (Epic/Cerner/Medtech), and a Bachelor’s degree or

Qualifications

• Bachelor’s degree or equivalent. Applicable work experience and tenure may substitute for education.
• Minimum of one year of experience in a clinical healthcare environment or in a setting involving referral triage, referral management, organ donation, or tissue donation coordination.
• Experience working as a nurse, paramedic, respiratory therapist, or similar position, and/or organ/tissue donation preferred.
• Experience applying medical terminology, interpreting clinical information, and communicating in fast-paced healthcare or donation settings.
• Experience with electronic medical records. Epic, Cerner, or Medtech preferred.
• Proof of COVID-19 vaccination or applicable medical or religious exemption will be required as a condition of employment upon offer.
• Although this position is remote, you must reside in or relocate to an area within LifeCenter's donation service area (DSA) which includes Washington, Alaska, Northern Idaho, and Montana by date of hire.

Responsibilities

• Responds promptly and accurately to death notification and referral calls.
• Applies knowledge, experience, and established guidelines to perform the initial evaluation of referrals to determine potential donation suitability.
• Collaborates with hospital staff members to obtain complete and accurate medical information while concurrently assessing donation eligibility requirements.
• Along with information obtained from the health care team, reviews Electronic Medical Records (EMRs) to compile a medical history and current clinical course, transcribing the pertinent referral information into iTransplant.
• Distills and communicates relevant referral screening information to appropriate internal partners and provides additional details as requested.
• Obtains and maintains available access to EMRs at participating facilities in our Designated Service Area with a goal of least 80% of available facilities.
• Uses established guidelines and critical thinking to evaluate clinical information updates to determine context and appropriate escalation path for referrals, if needed.
• Communicates donor information to healthcare teams and indicated LifeCenter Northwest (LifeCenter) staff as updates on active referrals are received to support coordination and resource allocation.
• Follows up with donor hospital partners daily based on active referral acuity to assess for changes that would require an on-site presence or other action necessary to preserve donation opportunities.
• Receives procurement, allocation and other calls and/or recorded messages and processes or re-routes to the appropriate staff member or team.
• Accurately updates medical records and completes chart corrections in iTransplant in a timely manner
• Maintains confidentiality of all donors, recipients, and/or other identifying information.
• Provides exemplary customer services to all callers and stakeholders.

Skills

Communication

EMR experience

Remote work

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

Epic EMR

Cerner EMR

Medtech EMR

Job description

LifeCenter Northwest is seeking a Clinical Communications Coordinator (CCC) to screen, triage, and actively manage organ donor referrals. The role includes evaluating referrals for donation suitability, gathering medical information, and updating iTransplant with pertinent data to inform decision-making for internal partners.

Remote-friendly position based in the LifeCenter referral service area. Requires healthcare experience, EMR proficiency (Epic/Cerner/Medtech), and a Bachelor’s degree or