Remote Client Support Team Lead | AI-Driven Coaching

Jobgether; USA; Remote; USD 60.000 - 95.000; Vollzeit

Benefits dieser Stelle

Remote work within the United States

Professional development opportunities

AI-enabled technology in daily work

Collaborative remote culture

Zusammenfassung

Jobgether in the United States seeks a Client Support Team Lead to manage a remote team of 8–12 coordinators across phone, chat, and email. You will coach, monitor performance, and oversee operations to ensure exceptional client experiences.

Candidates bring 4+ years in customer support, 2–3 years in leadership, and strong skills in communication and remote team management. AI-enabled tools and change initiatives are part of the role.

Qualifikationen

• 4+ years in customer or client support across multiple channels.
• 2–3 years of direct experience leading client-facing teams.
• Experience coaching, developing, and managing individual contributors.
• Strong understanding of customer support performance metrics.
• Experience managing day-to-day team operations in a fast-paced service environment.
• Excellent written and verbal communication skills.
• Experience leading remote teams through coaching and engagement.
• Familiarity with AI-enabled technologies to improve coaching, reporting, or workflows.

Aufgaben

• Lead, develop, and motivate a remote team of 8–12 Client Support Coordinators, setting expectations and providing feedback.
• Monitor performance across productivity, service quality, and customer satisfaction to guide coaching.
• Oversee daily support operations including scheduling, shifts, meetings, and reporting.
• Manage escalations to ensure timely resolutions and clear communication.
• Lead change adoption and continuous improvement by translating priorities into team plans.
• Develop peer coaches and strengthen capabilities through training and knowledge sharing.
• Partner with cross-functional teams on customer experience programs and service improvements.
• Support recruiting activities, including candidate assessment and selection.

Kenntnisse

Team leadership

Coaching

Multichannel support

Performance metrics

Remote team management

Communication skills

Recruiting support

Tools

Freshservice

Ticketing systems

Project management tools

Jobbeschreibung

Jobgether in the United States seeks a Client Support Team Lead to manage a remote team of 8–12 coordinators across phone, chat, and email. You will coach, monitor performance, and oversee operations to ensure exceptional client experiences.

Candidates bring 4+ years in customer support, 2–3 years in leadership, and strong skills in communication and remote team management. AI-enabled tools and change initiatives are part of the role.