Remote Client Support & Success Specialist

Elevate Reach; Dallas (TX); À distance; USD 42 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

401(k) retirement plan

Flexible schedule

Résumé du poste

Elevate Reach is hiring a Client Service Representative to be the steady, reliable point of contact for the companies we support. This is a full-time, fully remote position on our own team, handling day-to-day client requests, keeping records accurate, and ensuring timely follow-ups.

You will work closely with internal teams to get questions answered and onboarding supported. The successful candidate will have 1+ year in client service, strong writing and phone etiquette, CRM familiarity, and an

Qualifications

• 1+ years in client service, account support, or a customer-facing office role.
• Clear, professional writing and a warm, confident phone manner.
• Organized with a system for tracking follow-ups.
• Comfortable with a CRM, shared inboxes, and spreadsheets.
• Calm and solution-focused when a client is frustrated.
• A quiet home workspace with reliable high-speed internet.
• Authorization to work in the United States.

Responsabilités

• Respond to client requests by phone and email within agreed response times.
• Track open requests and follow each one through to completion.
• Keep client accounts, contacts, and notes current in the CRM.
• Coordinate with internal teams to get client questions answered.
• Prepare simple status updates and summaries for clients.
• Flag recurring issues and suggest fixes.
• Support onboarding for new client accounts.

Connaissances

Client service

Account support

CRM proficiency

Written communication

Phone etiquette

Organized tracking

Problem solving

Outils

CRM software

Spreadsheets

Shared inboxes

Description du poste

Elevate Reach is hiring a Client Service Representative to be the steady, reliable point of contact for the companies we support. This is a full-time, fully remote position on our own team, handling day-to-day client requests, keeping records accurate, and ensuring timely follow-ups.

You will work closely with internal teams to get questions answered and onboarding supported. The successful candidate will have 1+ year in client service, strong writing and phone etiquette, CRM familiarity, and an