Remote Client Support Specialist

The Kenswick Partners; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Training on products and standards

Dedicated recruiter support

Remote work

Job summary

The Kenswick Partners is seeking a Client Support Representative for a full-time remote role. You will be the main point of contact for our client company's business customers, answering questions, resolving issues, and keeping accounts in good standing.

You will work from a quiet home workspace with reliable internet, responding via phone, email, and chat, and you will collaborate with teams to resolve complex issues while meeting service standards.

Qualifications

• Experience in customer service or client support.
• Strong written and spoken communication.
• Accurate typing and ability to multitask across tools.
• Ability to work from a quiet home workspace.
• Authorized to work in the United States.

Responsibilities

• Respond to customer questions by phone, email, and chat.
• Investigate account and service issues and resolve them.
• Record interactions in the customer record system.
• Escalate complex issues to the appropriate team and follow up.
• Share recurring questions and feedback with the team.
• Meet service standards for response time and quality.

Skills

Customer service

Clear communication

Typing speed

Multitasking

US work authorization

Tools

CRM software

Job description

The Kenswick Partners is seeking a Client Support Representative for a full-time remote role. You will be the main point of contact for our client company's business customers, answering questions, resolving issues, and keeping accounts in good standing.

You will work from a quiet home workspace with reliable internet, responding via phone, email, and chat, and you will collaborate with teams to resolve complex issues while meeting service standards.