Remote Client Support Specialist

Essence Journey; Idaho; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote schedule

Professional development

Team collaboration

Company resources access

Employee perks

Job summary

Essence Journey is seeking a Remote Customer Support Associate to join our growing team. This role focuses on delivering timely, professional support to clients via email, chat, and phone in a fully remote environment.

You will organize communications, document client interactions, and collaborate with internal teams to resolve issues and improve the customer experience. Prior experience is a plus, but we value reliability, clear communication, and the ability to manage priorities independently.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Comfortable using digital tools, email, and chat platforms for remote work.
• Ability to work independently while managing priorities effectively.
• Previous experience in customer service, administration, or support is a plus but not required.

Responsibilities

• Provide timely, professional support to clients via email, chat, and phone.
• Assist with scheduling, follow-ups, and general administrative tasks.
• Maintain accurate records and document client interactions.
• Collaborate with internal teams to resolve issues and improve overall client satisfaction.
• Identify opportunities to enhance processes and improve the client experience.

Skills

Strong written and verbal comms

Organizational skills

Remote tools proficiency

Independent priority management

Customer service experience (plus)

Job description

Essence Journey is seeking a Remote Customer Support Associate to join our growing team. This role focuses on delivering timely, professional support to clients via email, chat, and phone in a fully remote environment.

You will organize communications, document client interactions, and collaborate with internal teams to resolve issues and improve the customer experience. Prior experience is a plus, but we value reliability, clear communication, and the ability to manage priorities independently.