Remote Client Support Associate – Portuguese/English

Aurora Group; United States; Remote; Confidential; Full time

Benefits offered by this job

Fully remote team

Flexible work hours

Collaborative tools and meetings

Job summary

Aurora Group is seeking a Client Support Associate to handle inbound communications across various messaging platforms. This role requires at least 2 years of client support experience and the ability to communicate fluently in both Portuguese and English. Responsibilities include monitoring messaging channels, resolving client queries, and maintaining organized records. The position is remote-first, fostering a collaborative environment with a flexible approach to work hours.

Qualifications

• 2+ years of experience in client support or similar roles.
• Native or fluent Portuguese and near-perfect English required.
• Detail-oriented and calm under high-pressure environments.

Responsibilities

• Monitor assigned messaging channels and respond to inbound client messages.
• Identify and route client conversations to the appropriate department.
• Maintain organized internal records and conversation summaries.

Skills

Client support experience

Native or fluent Portuguese

Strong written communication

Technically capable with SaaS

Calm under pressure

Fast and responsive

Detail-oriented

Tools

WhatsApp Business

Telegram

Intercom

Job description

Aurora Group is seeking a Client Support Associate to handle inbound communications across various messaging platforms. This role requires at least 2 years of client support experience and the ability to communicate fluently in both Portuguese and English. Responsibilities include monitoring messaging channels, resolving client queries, and maintaining organized records. The position is remote-first, fostering a collaborative environment with a flexible approach to work hours.