Remote Client Success & Training Specialist

Foundant Technologies, Inc.; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Flexible PTO

Tuition reimbursement

Lifestyle reimbursements

Mindfulness initiatives

Job summary

Foundant Technologies, Inc. is hiring for a remote, client-focused Support Specialist to address software inquiries via phone, chat, and email. You’ll work with cross-functional teams to resolve issues, improve processes, and ensure client satisfaction across a growing user base.

You’ll develop deep product knowledge, handle SLA breaches, and contribute to ongoing training and internal process improvements while supporting multiple time zones and a remote-first culture.

Qualifications

• 1+ year in client or customer service in IT services or related industry.
• Familiarity with CRM software.
• Experience with finance or accounting software preferred.
• Attention to detail and time management in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to learn new software quickly.

Responsibilities

• Address client software questions via phone, chat, and email, prioritizing SLA breaches.
• Collaborate with internal teams to resolve software issues and ensure client satisfaction.
• Develop and maintain strong Foundant product knowledge.
• Ensure smooth handoffs between support teams and external partners.
• Communicate proactively with clients to identify and resolve issues.

Skills

Customer service

CRM software

Zendesk

Learn fast

Communication

Education

Bachelor's degree in related field

Tools

Zendesk

CRM software

Job description

Foundant Technologies, Inc. is hiring for a remote, client-focused Support Specialist to address software inquiries via phone, chat, and email. You’ll work with cross-functional teams to resolve issues, improve processes, and ensure client satisfaction across a growing user base.

You’ll develop deep product knowledge, handle SLA breaches, and contribute to ongoing training and internal process improvements while supporting multiple time zones and a remote-first culture.