Remote Client Success & Service Coordinator

Allegion plc; Georgia; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with 6% company match

Tuition Reimbursement

Generous vacation and sick time

Employee discounts

Community involvement opportunities

CliftonStrengths coaching

Job summary

Allegion plc in the United States seeks a Customer Relationship Manager to own client accounts, coordinate service requests, and manage reporting. You will liaise with customers, distributors and field teams to meet SLAs, run daily reports, and support PM programs.

This role emphasizes proactive communication and precise data handling. Ideal candidates have 1–2 years in B2B service coordination, experience with D365 and Service Channel, and strong MS Office skills.

Qualifications

• Bachelor’s degree preferred.
• 1–2 years of experience in customer service, account management, or service coordination (B2B preferred).
• Experience with Microsoft Dynamics (D365) and Service Channel portals.
• Excellent communication skills and proactive communication habits (Phone/Teams preferred).
• Strong organizational skills and ability to manage multiple priorities.
• Analytical skills to interpret reports and drive improvements.
• Proactive problem-solving and cross-team collaboration.
• Familiarity with MS Office programs.
• Travel approx. 2 weeks per year.

Responsibilities

• Serve as the primary liaison between Allegion and assigned customer accounts via email, phone, and portals.
• Provide ETA updates, expedite requests, and manage questions on missed ETAs and quotes.
• Participate in regular customer conference calls to review SLA performance.
• Document updates and communications in work orders per customer request.
• Run daily Field Services and Service Channel reports; compare portal data with internal reports.
• Process distributor quotes and customer approvals; update reports and notify customers.
• Manage preventive maintenance programs and monitor completion; quote additional work.
• Review daily billing reports and resolve issues (IVR, NTE, recalls, etc.).

Skills

Communication skills

MS Office

D365

Customer portal experience

Analytical skills

Organizational skills

Problem solving

Phone/Teams communication

Travel willingness

Education

Bachelor’s degree preferred

Tools

Microsoft Dynamics (D365)

Service Channel

Job description

Allegion plc in the United States seeks a Customer Relationship Manager to own client accounts, coordinate service requests, and manage reporting. You will liaise with customers, distributors and field teams to meet SLAs, run daily reports, and support PM programs.

This role emphasizes proactive communication and precise data handling. Ideal candidates have 1–2 years in B2B service coordination, experience with D365 and Service Channel, and strong MS Office skills.