Remote Client Success & Relationship Specialist

Travel With Sann; San Francisco (CA); A distancia; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible schedule

Training provided

Professional development

Descripción de la vacante

Travel With Sann is seeking a Client Success Specialist to foster positive client experiences from the initial contact through ongoing relationship development. This remote role offers flexible scheduling and training to get you up to speed.

You will communicate with clients, answer questions, understand needs, coordinate consultations, and maintain accurate records while building strong relationships and seeking opportunities to improve the client journey.

Formación

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Experience in customer service or client-facing roles is a plus but not required.

Responsabilidades

• Communicate professionally with prospective and existing clients.
• Respond to client questions and inquiries.
• Understand client needs and provide appropriate information.
• Follow up with clients and prospects in a timely manner.
• Help coordinate consultations, appointments, and next steps.
• Maintain accurate client records.
• Build strong and professional client relationships.
• Identify opportunities to improve the client experience.
• Escalate questions or concerns when appropriate.
• Participate in team meetings, training, and development activities.

Conocimientos

Verbal communication

Written communication

Organization

Detail-oriented

Remote work

Client relations

Descripción del empleo

Travel With Sann is seeking a Client Success Specialist to foster positive client experiences from the initial contact through ongoing relationship development. This remote role offers flexible scheduling and training to get you up to speed.

You will communicate with clients, answer questions, understand needs, coordinate consultations, and maintain accurate records while building strong relationships and seeking opportunities to improve the client journey.