Remote Client Success Manager — Mentorship & Training

Medium; Oakland (CA); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

No cold calling

Qualified lead program

Advancement based on performance

Weekly pay

Renewals

Mentorship and complete training

Industry leading tools and technology

Work from home (web conference-based)

Job summary

Medium is seeking motivated professionals to join a fast-growing, tech-driven team. In this role you will conduct virtual consultations with clients, assess their needs, and share knowledge about our solutions.

You will cultivate lasting client relationships through regular check-ins, complete related administrative tasks, and thrive in a work-from-home environment supported by leading tools and training.

Qualifications

• Experience in remote client consultations.
• Ability to identify client needs and tailor solutions.
• Strong communication and interpersonal skills.

Responsibilities

• Conduct virtual consultations with clients.
• Assess clients’ needs and impart knowledge on solutions.
• Cultivate lasting client relationships through regular check-ins.
• Complete related administrative tasks (notes, appointments, etc.).

Skills

Communication skills

Client needs assessment

Relationship building

Time management

Virtual consultations

Tools

CRM software

Web conferencing tools

Job description

Medium is seeking motivated professionals to join a fast-growing, tech-driven team. In this role you will conduct virtual consultations with clients, assess their needs, and share knowledge about our solutions.

You will cultivate lasting client relationships through regular check-ins, complete related administrative tasks, and thrive in a work-from-home environment supported by leading tools and training.