Remote Client Success Lead - Merchant Growth & Partnerships

Affirm; Minneapolis (MN); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan

Job summary

Affirm is looking for an experienced Client Success Manager in Minneapolis to manage strategic partnerships with merchant clients. You will analyze merchant performance, oversee contract renewals, and collaborate with cross-functional teams. With over 5 years of B2B experience, you'll support long-term business relationships while working mostly remotely.

Key qualifications include strong communication skills, analytical abilities, and familiarity with Salesforce. Affirm offers health coverage, flexible spending wallets, and competitive time off.

Qualifications

• 5+ years of B2B client-facing experience, preferably in a high-tech environment.
• Excellent customer relationship management skills.
• Strong written and verbal communication skills.

Responsibilities

• Manage a portfolio of accounts to foster long-term relationships.
• Responsible for managing contract renewals and expansions.
• Analyze merchant performance to increase product adoption.

Skills

B2B client-facing experience

Negotiation skills

Customer relationship management

Cross-functional project management

Strong written communication skills

Analytical abilities

Knowledge of consumer finance

Salesforce proficiency

Tools

Salesforce

BI tools

Job description

Affirm is looking for an experienced Client Success Manager in Minneapolis to manage strategic partnerships with merchant clients. You will analyze merchant performance, oversee contract renewals, and collaborate with cross-functional teams. With over 5 years of B2B experience, you'll support long-term business relationships while working mostly remotely.

Key qualifications include strong communication skills, analytical abilities, and familiarity with Salesforce. Affirm offers health coverage, flexible spending wallets, and competitive time off.