Remote Client Success & Case Manager

Champion Tax Relief, Inc.; Portland (OR); Remote; USD 48,000 - 75,000; Full time

Job summary

Champion Tax Relief, Inc. is seeking a seasoned administrative professional to act as the backbone of the client experience from a remote home office in the United States. You will manage documentation, ensure case accuracy, and communicate with clients with empathy and professionalism.

This role is not entry-level; we seek someone with a proven track record of administrative excellence, capable of contributing from day one and growing with the company long-term.

Qualifications

• 3+ years of administrative experience in a professional environment.
• Remote work experience with a reliable home workspace.
• Proficiency with Microsoft Office or Google Workspace.
• Ability to maintain confidentiality and handle sensitive information.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for assigned clients and manage relationships with proactive communication.
• Manage client case files and maintain accurate, up-to-date documentation.
• Coordinate with internal teams to ensure timely progression of client work and deadlines.
• Handle administrative tasks including filing, scheduling, document prep, and project coordination.
• Identify issues early and resolve them with sound judgment while ensuring quality standards.

Skills

Relationship management

Communication

Multitasking

Confidentiality

Tools

Microsoft Office

Google Workspace

Job description

Champion Tax Relief, Inc. is seeking a seasoned administrative professional to act as the backbone of the client experience from a remote home office in the United States. You will manage documentation, ensure case accuracy, and communicate with clients with empathy and professionalism.

This role is not entry-level; we seek someone with a proven track record of administrative excellence, capable of contributing from day one and growing with the company long-term.