Senior Remote Client Success Manager

Champion Tax Relief, Inc.; Washington; Remote; USD 52,000 - 77,000; Full time

Job summary

Champion Tax Relief, Inc. is seeking an experienced, case-management oriented administrator to serve as the backbone of the client experience. You will manage documentation, maintain case accuracy, and communicate with clients to keep engagements on track.

This is not an entry‑level role; we need someone with a proven track record who can contribute from day one and grow with us long term. You must read postings thoroughly and maintain strict confidentiality while coordinating with teams.

Qualifications

• 3+ years of administrative experience in a professional environment.
• 3+ years of customer facing or client service experience.
• Proven remote work experience with a reliable home workspace.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office or Google Workspace.
• Ability to maintain confidentiality and handle sensitive financial information.

Responsibilities

• Serve as the primary contact for assigned clients and build professional relationships.
• Communicate with clients via phone, email, and text to gather documentation and provide updates.
• Manage client case files, ensuring completeness and accuracy.
• Track milestones, deadlines, and action items to keep engagements moving forward.
• Coordinate with internal teams to ensure timely service delivery.

Skills

Client relationship management

Case management

Team coordination

Administrative excellence

Remote work

MS Office / Google Workspace

CRM platforms

Confidentiality

Tools

Microsoft Office

Google Workspace

CRM platforms

Job description

Champion Tax Relief, Inc. is seeking an experienced, case-management oriented administrator to serve as the backbone of the client experience. You will manage documentation, maintain case accuracy, and communicate with clients to keep engagements on track.

This is not an entry‑level role; we need someone with a proven track record who can contribute from day one and grow with us long term. You must read postings thoroughly and maintain strict confidentiality while coordinating with teams.