Remote Client Relations & Case Manager

Champion Tax Relief, Inc.; Arizona; Remote; USD 42,000 - 65,000; Full time

Job summary

Champion Tax Relief, Inc. offers a remote, case-management focused administrative role that serves as the backbone of the client experience. You will manage documentation, ensure accuracy, communicate with clients, and keep projects on track.

This is not entry-level; we seek an experienced professional ready to contribute from day one and grow with us long term. State-of-the-art systems and a collaborative team environment support efficient service delivery while maintaining confidentiality and

Qualifications

• 3+ years of administrative experience in a professional environment.
• 3+ years of customer facing or client service experience.
• Demonstrated remote work experience with a reliable, distraction-free home workspace
• Proficiency with Microsoft Office or Google Workspace.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for assigned clients, building professional relationships through proactive communication.
• Communicate with clients via phone, email, and text to answer questions, gather documentation, provide updates, and schedule meetings.
• Manage client case files with precision, ensuring documentation is complete and up to date.
• Coordinate with internal team members to ensure client work progresses efficiently and deadlines are met.
• Identify potential issues early and resolve them independently with sound judgment.

Skills

Administrative experience

Customer service

Remote work experience

Microsoft Office/Google Workspace

Multitasking

Tools

CRM platforms

Job description

Champion Tax Relief, Inc. offers a remote, case-management focused administrative role that serves as the backbone of the client experience. You will manage documentation, ensure accuracy, communicate with clients, and keep projects on track.

This is not entry-level; we seek an experienced professional ready to contribute from day one and grow with us long term. State-of-the-art systems and a collaborative team environment support efficient service delivery while maintaining confidentiality and